Customer Support Representative
Company: Life Protect 24/7
Location: Norfolk
Posted on: July 18, 2021
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Job Description:
We are looking for an enthusiastic Customer Support
Representative to be the liaison between our company and its
current customers. The successful candidate will be able to assist
our customer base (majority elderly) over the phone, while keeping
customer satisfaction at the core of every decision and
behavior. Responsibilities o Manage large amounts of inbound calls in a
timely manner o Follow communication “scripts” when
handling different topics o Build sustainable relationships and engage
customers by taking the extra mile o Listen to identify customers’ needs,
clarify information, research every issue and provide solutions
and/or alternatives o Make billing adjustments and update client
accounts o Treat our elderly customer base with
patience and respect o Maintain exceptional attendance Skills o Previous experience in a sales or customer
support role o Track record of over-achieving quota o Strong phone and verbal communication
skills along with active listening o Be able to type at a speed of 40 words per
minute o Customer focus and adaptability to
different personality types o Ability to multi-task, set priorities and
manage time effectively Hours o Monday-Tuesday 9am-7pm o Wednesday-Friday 11am-7pm o Every other Saturday 9am-5pm If this sounds like the opportunity you've been looking for and
if you meet our qualifications, we invite you to bring your skills
and expertise to our team. Job Type: Full-time Pay: $12.00 per hour
Keywords: Life Protect 24/7, Norfolk , Customer Support Representative, Other , Norfolk, Virginia
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