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Customer Support Representative - Hiring Now

Company: Life Protect 24/7
Location: Norfolk
Posted on: July 18, 2021

Job Description:

Job Description

We are looking for an enthusiastic Customer Support Representative to be the liaison between our company and its current customers. The successful candidate will be able to assist our customer base (majority elderly) over the phone, while keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

o      Manage large amounts of inbound calls in a timely manner

o      Follow communication “scripts” when handling different topics

o      Build sustainable relationships and engage customers by taking the extra mile

o      Listen to identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

o      Make billing adjustments and update client accounts

o      Treat our elderly customer base with patience and respect

o      Maintain exceptional attendance

Skills

o      Previous experience in a sales or customer support role

o      Track record of over-achieving quota

o      Strong phone and verbal communication skills along with active listening

o      Be able to type at a speed of 40 words per minute

o      Customer focus and adaptability to different personality types

o      Ability to multi-task, set priorities and manage time effectively

Hours

o      Monday-Tuesday 9am-7pm

o      Wednesday-Friday 11am-7pm

o      Every other Saturday 9am-5pm

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team.

Job Type: Full-time

Pay: $12.00 per hour

Keywords: Life Protect 24/7, Norfolk , Customer Support Representative - Hiring Now, Other , Norfolk, Virginia

Click here to apply!

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