Command Center Specialist (24 hour watch)
Posted on: July 18, 2021
Leidos is seeking a Command Center Specialist to support efforts
for NGEN-R; efforts for NMCI SMIT; NMCI SMIT is the largest IT
services program for the Navy. Under the Service Management,
Integration, and Transport portion of NMCI SMIT, the Leidos team
will deliver the core backbone of the Navy-Marine Corps Intranet,
including cybersecurity services, network operations, service desk,
and data transport. Ultimately, Leidos will support the Navy in
unifying its shore-based networks and data management to improve
capability and service while also saving significant dollars by
focusing efforts under one enterprise network.
Responsible for monitoring and reporting on incidents and events
impacting the infrastructure and network. This includes responding
appropriately to alerts and events and from triage through
resolution, including escalations, where appropriate.
Provide After Action Reports in accordance with Government
procedures. Document daily shift activities in appropriate
reporting and ticketing tools and ensure proper pass down of any
outstanding issues. Provide incident notification to Government
The Watch Officer ensures lifecycle oversight of Government
Directed Actions to ensure implementations are completed in
accordance with established timeframes.
Ensure real time information exchange of operational, critical
situations, and disaster preparedness to operational customer.
Act as a Liaison to the Government Battle Watch and designated
leaders for Day to Day activities.
Excellent verbal and written communication skills are a
Hosts business continuity restoration calls.
Ensures the timely (5 minutes or less) response to network
infrastructure warnings, critical and fatal event alert
Responsible for generating well-documented Critical Incident
Reports for leadership.
Responsible for managing the day-to-day activities of assigned
Command Center Watch Team.
Develop or update standard operating procedures, and processes,
and assist in the implementation as part of the Continuous Service
Improvement initiative for the Command Center and Network
Provides 24/7/365 representation, communications, and domain
awareness for the Enterprise.
Review, audit, and ensure that approved Government Directed
Action Change tickets created by the customer are processed in a
Perform tasks such as monitoring phone calls, reviewing live
news feeds, relaying information verbally or through written
reports to Leadership. Written reports will be generated using MS
Word or Power Point.
Familiar with incident management tasks and responsible for
processing and disseminating information collected.
Responsible for maintaining logs and records associated with
reported problems or situations.
Responsible for reporting suspected security violations to
BS degree and 1-2 years of prior relevant experience or Masters
with less than 2 years of prior relevant experience in
Cybersecurity, Information Security, IT, EE, Network Engineering,
Computer Science, or related field..
Additional years of experience may be substituted in lieu of a
US Citizen and DoD Secret Clearance.
8570 Compliant meeting the IAT level certification
Familiarity with ITIL best practices (ITIL Foundations).
Experience in a data center environment.
Performs well under pressure and has the ability to
Hands-on Experience in working with DoD networks, including NIPR
Willing to perform shift work
Prior military experience a plus; USMC or USN IT experience
Experience working with networking technologies and data
Exceptional communication abilities, both verbal and written,
including long-form business writing on complex topics.
An entrepreneurial spirit with the ability to drive innovation
independently; have a passion to improve at every opportunity
Ability to define program goals and roadmaps based on customer
needs and strategic direction, and ensure that committed projects
are delivered on schedule by the relevant team members
Ability to work in a matrix organization with other teams to
resolve issues and communicate status effectively to peers,
subordinates and program leadership
Motivated self-starter with strong written and verbal
communication skills, and the ability to create complex technical
reports on analytic findings
External Referral Bonus:
External Referral Bonus $:
Potential for Telework:
Clearance Level Required:
Scheduled Weekly Hours:
12 Hour Shift Pattern
Network Administration and Ops
Keywords: Leidos, Norfolk , Command Center Specialist (24 hour watch), Other , Norfolk, Virginia
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