Customer Service

Company: ITS Technologies & Logistics
Location: Norfolk
Posted on: June 7, 2021

Job Description:

**Overview**

ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We're currently seeking a Customer Service Representative.

The Customer Service Representative's primary role is creating and fostering a strong relationship between ITSC and our Customers.

**Responsibilities**

**Customer Service Representative**

+ Maintains accurate records of customers' equipment inventory and relevant activities

+ Develops and maintain effective, professional communications with customers

+ Maintains accurate records of all inbound and outbound equipment

+ Inputs repair estimates for Owner of equipment

+ Obtains requisite approvals from Leasers and/or Owners

+ Schedules equipment surveys

+ Adjusts repair estimates per instructions from surveyor/owner/leaser

+ Updates TEC when equipment is repaired

+ Prepares billing paperwork for repaired units daily

+ Responsible for monthly storage and handling billing reports

+ Coordinates scheduling of on-hires with yard supervisor

+ Works with shop supervisor to prioritize equipment repair

+ Updates TEC system with sales equipment repairs and movement

_This is an exciting time at ITS and we're growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation._

**Qualifications**

+ Must have a high school diploma or equivalent education

+ Should be computer literate familiar with Microsoft software

+ Energetic and customer driven

+ Good organizational skills

+ Effective verbal and written communications

+ Courteous customer communication skills

+ Must have a valid driver's license

+ Consistently exhibits satisfactorily levels of performance

+ Hours are Monday-Friday 7am-5pm

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.

**Job Location** _US-VA-Norfolk_

**Type** _Regular Full-Time_

Keywords: ITS Technologies & Logistics, Norfolk , Customer Service, Other , Norfolk, Virginia