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Communications Specialist

Company: Children's Hospital of the King's Daught
Location: Norfolk
Posted on: June 7, 2021

Job Description:

GENERAL SUMMARY The Communications Specialist is responsible for coordinating the timely and efficient management of emergency patient referrals via 911 radio, telephone and other communication systems.# Work involves receiving critical information from healthcare providers, identifying and triaging referrals for critically ill and injured patients and the timely and appropriate documentation of relevant information into hospital databases. Reports to the department leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation.# Provides emergency communications and medical dispatch in accordance with all required protocols.# Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction.# Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing and in-hospital assistance.# Performs inbound and outbound customer service communication utilizing complex telecommunication equipment.# Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment. Performs other duties as assigned. LICENSES AND/OR CERTIFICATIONS Current State of Virginia certification as an EMT-P or NREMT-P (Nationally Registered Emergency Technician - Paramedic). Must have current certification / licensure upon hire and must maintain certification throughout employment in job role.# ACLS # PALS or PEPP certification required. Certification in trauma preferred. Must possess current CPR certification. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Two (2) years of clinical/EMS experience required. Previous dispatching experience preferred. Demonstrated proficiency and comprehension of medical terminology.# Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary.# Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records.# Knowledge of emergency telecommunications a plus.# Demonstrated ability to establish and maintain effective working relationships.# WORKING CONDITIONS Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.# Required to sit or stand at workstation for an extended period.# Ability to clearly hear, understand and translate information from various communication sources. PHYSICAL REQUIREMENTS See job interpretation located in Occupational Health Office.

Keywords: Children's Hospital of the King's Daught, Norfolk , Communications Specialist, Other , Norfolk, Virginia

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