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Bilingual Customer Advocate

Company: Dominion Enterprises
Location: Norfolk
Posted on: June 7, 2021

Job Description:

PrimeStreet, a division of Dominion Enterprises, is seeking a Bilingual Customer Advocate to join our Customer Success Team in a very exciting opportunity. This is a fully remote position.

The Bilingual Customer Advocate will be responsible for engaging new customers over the phone and walking them through a qualification process with a concierge approach.

We believe that great customer service is more than just answering questions. Do you stand out from others because of your exceptional people skills? If so, we are looking to build a team of people that truly enjoy building relationships. Here are some other characteristics we are looking for:

Positive, resilient personality: A "half glass full" personality that looks on the bright side.
Proactive problem solver: When you notice a way to improve something, you say something! You identify problems and bring solutions to the table due to your proactive nature for problem solving and your dedication to providing better experiences to consumers.
Team player: You love working as a team and accomplishing goals together.
Adaptive to change: As we grow, we will move fast and we will lean on this team to help us make decisions.
Strong work ethic: Punctual and excellent attendance.
Ability to multitask Tech savvy Work hard and play hard. You thrive in a culture that celebrates success and promotes an environment of fun.

Duties and Responsibilities:

Proactively contact consumers (via phone/email/text) to identify their needs in a professional and pleasant manner.
Use active listening skills to provide exceptional service and resolution when speaking to consumers.
Ability to make a script sound conversational. You speak with confidence and you're a strong communicator.
Flexible with schedule as shifts require weekend hours and some holidays.
Ability to work in a team atmosphere and work independently.

Qualifications:

Must be Bilingual - Spanish/English Excellent interpersonal/customer service skills Strong written and verbal communication skills required Ability to thrive in a dynamic, fast-paced work environment Monday through Friday as well as weekends High energy, fun, and engaged in work culture 2 years of customer service experience required. Call center experience a plus.
Experience with the Google Suite is preferred/helpful but not necessary.
High School diploma/equivalent required. Bachelor's degree preferred but not required.

What we Offer:

Competitive pay along with monthly incentive opportunities Medical, Dental, Vision, flexible spending account. Coverage starts on the first day of the following month, after 30 days of employment 401k, matching up to 4%, after one year of employment 8 paid company holidays Paid vacation and sick leave Corporate discount opportunities Training opportunities. Dominion Enterprises has been recognized the last 3 years in Training Magazine as having one of the Most Successful Learning & Development programs in the world

About DE

Dominion Enterprises (DE) is a leading digital marketing and software services company offering client solutions across multiple business verticals. Our customers rely on our B2B cloud SaaS solutions to establish their online and mobile brands, generate leads, and manage customer relationships through our Homes.com, Dominion Dealer Solutions, Dominion Business Solutions / DX1, Travel Media and Franchise and Business Opportunity divisions. Our B2C web and mobile applications include Homes.com, HotelCoupons.com, FranchiseOpportunities.com, FranchiseGator.com, Franchise.com, and BusinessBroker.net.

About 2,000 employees reside and work in our Norfolk, VA home office and in offices across the U.S. Our employees will tell you about our collaborative, innovative, team-oriented work environment, excellent career enrichment opportunities, community service opportunities, competitive earnings, and a comprehensive benefits package that includes a generous 401(k). DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.

Keywords: Dominion Enterprises, Norfolk , Bilingual Customer Advocate, Other , Norfolk, Virginia

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