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Customer Service Manager

Company: Food Lion
Location: Norfolk
Posted on: June 7, 2021

Job Description:

Job Title: Customer Service Manager - Food LionJob Location:Primary Purpose:Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.Duties and Responsibilities:Manage the Front End, including hiring, training, and developing associatesSupervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reportsProvide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and StrategySupport the achievement of budgeted financial and operating resultsSmile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customersRole model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectationsControl store expenses through proper ordering, care for supplies and equipmentUnderstand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systemsPerform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintainedEnsure Front End schedules are written to provide extraordinary customer service at all timesMaintain all register and Front End equipment and place service calls in an efficient manner which doesn't stall the execution of delivering a fast and easy check out experienceEnsure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditionsMonitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent lossesEnsure proper control of all store funds and company assetsObserve and correct all unsafe conditions that could cause associate or customer accidentsRecord and report all associate and customer accidents in accordance with established Food Lion proceduresEnsures compliance with local, state and federal regulationsAdheres to all company guidelines, policies and standard practicesMaintains security standardsSuccessfully complete Computer Based Training (CBT), Training Packet and Training Aid coursesProvide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store salesPerforms all other duties as assigned Requirements Qualifications:A high school graduate or equivalent preferredAbility to lead and manage a teamStrong understanding of store operations and merchandising techniques preferredExcellent interpersonal, organizational, communication and customer service skillsDemonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievancesAbility and willingness to learn multiple tasks and technical requirements of the jobAbility to use technical information to solve problemsMust meet minimum age requirements to perform specific job functionsMust be able to meet the physical requirements of the position, with or without reasonable accommodationsMust be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditationPhysical Requirements:Ability to use computers and other communication systems required to perform job functionsAbility to use hand held computers for orders, mark downs, scan outs, and inventoryStand 100% of the time, frequently walking short distancesAbility to push or pull up to 2000 pounds using a pallet jack or floatPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasionBe able to handle a variety of substances associated with cleaning and packaging materials, and household cleanersFrequent reaching and grasping at waist level: occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a timeHave sufficient visual ability to check invoices, dates, and other written documents

Keywords: Food Lion, Norfolk , Customer Service Manager, Other , Norfolk, Virginia

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