Answer inquiries and obtain information for general public,
customers, visitors, and other interested parties. Provide
information regarding activities conducted at establishment;
location of departments, offices and employees within
Essential Job Functions:
(Duties listed are not intended to be all inclusive nor to limit
duties that might reasonably be assigned.)
Responds to customer inquiries on routes, schedules, fares, and
other HRT services with complete information and recommendations of
HRT products to meet customers' needs.
Answers telephone inquiries, providing information on routes,
schedules, fares, and other information about HRT services.
Process Lost and Found.
Operate a multi-line telephone system. Responsible for providing
premier customer service to internal and external customers by
thoroughly conveying the necessity of the particular call.
Assist with Public Outreach when applicable.
Manage records created and received in compliance with the Hampton
Roads Transit Records Management Policy and Procedures.
Responsible for maintaining a general awareness of HRT's EMS.
Responsible for handling all related job responsibilities in
accordance to HRT's Environmental Policy, relevant EMS Standard
Operating Procedures, and Emergency Management Plan Perform all job
duties and responsibilities in a safe manner to protect one's self,
fellow employees, and the public from injury or harm.
Promote safety awareness and follow safety procedures and
Performs other duties as required.
Required Knowledge, Abilities and Skills essential to Job
Possess excellent communication skills, people skills and a
clear, pleasant telephone voice; knowledge of customer service and
public relations techniques, principles and practices; general
knowledge of the Hampton Roads area; able to deal effectively with
the public; ability to understand and follow written and oral
directions; able to keep simple records; ability to operate
standard office equipment. Must be detailed oriented, good
organizational and follow- up skills. Patience and enthusiasm for
challenges and change. Knowledgeable of Microsoft suite.
Required software knowledge and skills essential to job
Proficiency in using computer systems and the listed software
applications associated with performance of assigned work is
essential. Basic problem solving skills associated with software
applications used is expected. Software usage relevant to job
duties will be evaluated.
Training and/or Education:
A high school diploma or GED certificate supplemented by
training in data entry.
One year of providing quality customer service to include
general office experience and data entry.
Licenses or Certificates:
Virginia Driver's License
Must be able to read, write; must successfully demonstrate
knowledge of office and telephone protocol and ability to read and
interpret schedules, media releases, etc. Ability to deal with
customers in an efficient polite manner. Must have excellent
computer. This position is classified as essential personnel.
Work requires extensive operation of a keyboard device and use
of telephone. Must be able to lift up to 25 lbs. The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Work involves meeting multiple demands on a
timely basis. Duties may require some seasonal overtime.
Hampton Roads Transit is an EOE.
Accessibility: If you need an accommodation as part of the
employment process please contact Human Resources at
Equal Opportunity Employer, including disabled and veterans.
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