Elite Service Technician, Northeast

Company: Brunswick
Location: Norfolk
Posted on: May 3, 2021

Job Description:

It is our people behind life's passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you've found your fit.

Have what it takes? Join us.

LVSS Job Description:

Summary of Position:

Territory: North Eastern Region

This position reports to a Regional Service Manager. Provide all dealer, broker, and retail customers with technical/service support, assistance in the areas of service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick Advanced Systems Group products and specializing in large vessel systems and electronic integration and connectivity.

Primary Duties and Responsibilities:

• Provide service management counseling, onsite training in service management and technical areas.
• Clearly communicate information to the service product, manufacturing and quality engineering groups.
• Investigate, diagnose and resolve service-related product malfunctions and issues.
• Complete on-going evaluations of all dealers and to assist them to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner.
• Perform other duties as assigned by the RSM
• Territory account management responsibilities for:
• Prospecting and dealer selection for best service
• Dealer non-renewals / terminations interacting with sales, credit departments.
• Dealer service development and technical training.
• Assist OEM Boat-builder service as required
• Organize Dealer visits to provide improved dealer support.
• Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.
• Face to face interaction with consumers to resolve their product questions and issues.
• Participate and assist Marketing department with local, regional, national boat shows, tournaments, and special events, as required.

Basic Qualifications:

• Thorough knowledge of Mercury products
• Thorough knowledge of large vessel systems, with focus on electrical systems
• Full understanding of customer service philosophy and procedures of the company
• Thorough knowledge of marine industry service management
• Interpersonal skills necessary to deal with customers
• Effectively plan, develop, execute strategies for product issue resolution, installation and integration
• Excellent organization and planning skills
• Willingness to travel (75% - 90%) Occasional multi-week travel events may be required
• Ability to work independently, make accurate decisions and analyze risk
• Excellent interpersonal skills, meticulous data gathering capabilities
• Computer and technology skills, capitalizing on effective communication through digital media

Preferred Qualifications:

• High School Graduate plus 2 years junior or technical college.
• High School Graduate and technical training course work.
• 6-8 years in marine service-related capacity.
• BS Engineering or Technical Degree.

We are the people behind life's passions.

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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Keywords: Brunswick, Norfolk , Elite Service Technician, Northeast, Other , Norfolk, Virginia