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Senior NetOps Specialist

Company: Leidos Holdings Inc.
Location: Norfolk
Posted on: May 3, 2021

Job Description:

Description

Job Description:

Leidos is seeking a Senior NetOps Specialist to support efforts for SMIT; the successful candidate will be responsible for performing enterprise network operations and engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy's NMCI network on the Service Management, Integration and Transport (SMIT) program. SMIT is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

This position will be responsible for operating and maintaining the infrastructure and network. This includes responding appropriately to alerts and events and responding to incidents from triage through resolution, including escalations, where appropriate. Conduct infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.

Primary Responsibilities

  • Responsible for managing the day-to-day activities of Network Operations

  • Oversee incident resolution, ensuring appropriate response to escalations

  • Coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery

  • Review root cause analysis documentation to address performance management and incident correlation issues

  • Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues

  • Work with Cyber Security analysts to ensure Enterprise information flow is secure

  • Ensures effective and efficient operation of network systems, architecture and topology

  • Monitor to ensure all operating systems are functioning properly and conform to operation security policies and procedures

  • Receive and analyze network alerts from various sources within the enterprise and determine possible causes of such alerts. Track and document incidents from initial detection through final resolution.

  • Assists with the development and application of business processes to ensure appropriate service levels

  • Develop and implement standards, procedures, and processes for the Network Operations Center

  • Participate in strategic network and operations planning

  • Work within the DevSecOps methodology to plan and support implementation of new technologies

  • Prepare recommendations for resolutions to NetOps challenges based on monitoring results, tools analysis, and/or forensics

  • Assist the Cyber Team employ approved defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, and security robustness). Assist with the collection of intrusion artifacts (e.g., source code, malware, and trojans) and use discovered data to enable mitigation of potential computer network defense (CND) incidents within the enterprise.

Basic Qualifications

  • BS degree (or equivalent) in Cybersecurity, Information Security, IT, EE, Network Engineering, Computer Science, or related field

  • Requires 8 - 12 years of prior relevant experience

  • US Citizen and DoD Secret Clearance

  • Information Assurance Manager (IAT) III

  • Must possess at least two of the following certifications:
  • CISCO Certified Network Professional (CCNP)

  • Routing and Switching, CISCO Certified Design Professional (CCDP),

  • Microsoft Certified Technology Specialist (MCTS),

  • Microsoft Certified Solutions Associate (MCSA).

  • Hands-on Experience in working with DoD networks, including NIPR, SIPR, and PPSN.

  • Work within the DevSecOps framework with the engineering and security teams to test new network design

  • Plans implementation of enhancements and upgrades to the network

  • Advise network users of hardware requirements, configurations and limitations

  • Maintain technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc.*

  • Evaluates and reports on new communications technologies to enhance capabilities of the network

  • Willing to perform shift work

Preferred Qualifications

  • Demonstrated hands-on expertise networking technologies and data centers

  • Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics

  • Proven ability to influence and mangers of other service support models and supporting teams

  • Ability to manage globally distributed 24x7 operations to include short-notice travel in response to emerging operational issues

  • An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity

  • Proven ability to effectively communicate and work with technical teams and business stakeholders to resolve challenges

  • Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members

  • Ability to lead and work in a matrix organization and communicate effectively with peers, subordinates and program leadership

  • Experience with ITIL processes and/or ITIL Foundation V3/4 certification

  • An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity

  • Proven able to credibly coordinate between technical teams and business stakeholders

  • Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members

  • Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Secret

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Network Administration and Ops

Pay Range:

About Leidos

Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 39,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Keywords: Leidos Holdings Inc., Norfolk , Senior NetOps Specialist, Other , Norfolk, Virginia

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