Family Service Counselor
Company: SCI Shared Resources, LLC
Location: norfolk
Posted on: May 3, 2021
Job Description:
Our associates celebrate lives. We celebrate our
associates.Consider the possibilities of joining a Great Place to
Work!Accountable for serving client families by making at need
cemetery arrangements, and selling pre-need arrangements. The
Family Service Counselor serves families by providing exemplary
personalized service and plays an essential role in generating
revenue for the cemetery as well as acting as the primary contact
for families.**JOB RESPONSIBILITIES****Lead Generation**+ Holds
self-accountable for prospecting a minimum of 1-2 hours each day+
Obtains referrals from families served by the location+ Networks
and builds community and civic relationships+ Explains and presents
presentations to families served and referred families+ Maintains
and tracks activity levels to ensure productivity**Build Rel**
**a** **tion** **s** **hi** **ps** **with Families**+ Responds to
client inquiries in a timely, respectful, sensitive and
professional manner+ Connects with families through listening,
honest communication and genuine concern+ Develops an understanding
of each family's unique needs and offers solutions that provide
value to them+ Stays in touch with families to ensure satisfaction+
Prepares for all appointments and performs all procedures with
professionalism and attention to detail+ Follows through on all
customer problems and requests+ Builds trust-based relationships to
earn the right to ask for referrals+ Earns the right to gain
referrals to offer protection to protect family members, and the
family's relatives and friends, by educating them on the benefits
of pre-planning**Teamwork**+ Represents a continuous link from
services provided at need, through aftercare, to providing services
to protect families in the future+ Collaborates and teams with
funeral directors, location managers, and other members of funeral
home and or cemetery staff, to provide seamless, high quality
service+ Thoroughly and completely reviews previous services and
contacts with families to prepare to support current needs and or
sales+ Shares family concerns with rest of the SCI team**MINIMUM
REQU** **I** **R** **EM** **E** **N** **TS****Education**+ High
school diploma or equivalent+ 1-2 years of college or an equivalent
of education and experience**Experience**+ High school equivalency
and 1-2 years of college or an equivalent of education and
experience+ 1-2 years of customer service or sales industry
experience preferred**Licenses**+ Current state/province issued
driver's license with an acceptable driving record+ Insurance
license if required by state/province law and as prescribed by each
state board**Knowledge, Skills and Abilitie** **s**+ Must be able
to pass the Company's internal presentation certification within
thirty days of hire+ Ability to work a number of evenings and or
weekends every month+ Ability to drive frequently+ Ability to
obtain and maintain an insurance license if required by
state/province+ Flexible hours but, at times must have the ability
to work up to 12 hours in a day+ Ability to treat others with
empathy and respect+ Knowledge of computers and some software+
Customer service skillsPostal Code: 23502Category (Portal
Searching): SalesJob Location: US-VA - Norfolk**Req ID:**
Req.92015**Position Type:** Full time**Who we are. What we do.**We
are North America's largest provider of funeral, cremation and
cemetery services. We are more than 20,000 dedicated individuals,
who proudly serve our community, provide caring assistance to
families in need, and honor veterans and public servants.We operate
under the umbrella of the Dignity Memorial network of 1,800 funeral
homes and cemeteries. Dignity Memorial providers care for more than
300,000 families each year and understand the importance of
thoughtful, personalized arrangements. For us, there is no greater
responsibility than honoring and preserving the story of one's
life._"SCI" refers to Service Corporation International and its
affiliates._**Equal Opportunity Employer, M/F/D/V**
Keywords: SCI Shared Resources, LLC, Norfolk , Family Service Counselor, Other , norfolk, Virginia
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