Customer Service Agent -VA
Company: ASP Web Solutions
Posted on: May 3, 2021
MUST HAVE AN ACTIVE SECRET CLEARANCE
Customer Service Agent will work in Gov't Sector contact center
and be responsible for handling calls and analyzing low-complexity
processing tasks. Clerks shall utilize customer management software
to receive and manage assigned caseloads. Clerks must coordinate
with stakeholders and transactional support clerks. The Agent will
manage the task to completion and record applicable supporting
information into systems and web forms. All tasks must be executed
with an attention to detail and a focus on accuracy and
High-school diploma (minimum)
- One (1) year experience in administrative support and/or a
customer service environment
- Background in Military Pay, Military Personnel, or similar
functions within another Federal Agency desired
Skills & Abilities
- Ability to maintain a Secret Clearance
- Proficient in both oral and written communication in order to
communicate effectively with others and explain complex actions
taken in regard to customers service requests.
- Working knowledge of Microsoft Office Products, i.e. Word,
Excel, Power Point
- Government specific software or database training will be
supplied by the Government.
- Working knowledge of grammar, spelling, capitalization,
punctuation, and military terminology commonly used within office
settings to prepare material correctly.
- Working knowledge of standard office equipment such as
computers, electric typewriters, copiers, fax machines, scanners
and other office automation systems to perform a substantial range
of office automation support.
Job Types: Full-time, Part-time, Contract
You have requested that Indeed ask candidates the following
- How many years of Administrative experience do you have?
- How many years of Microsoft Office experience do you have?
- What is the highest level of education you have completed?
- Do you have the following license or certification: DOD SECRET
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Keywords: ASP Web Solutions, Norfolk , Customer Service Agent -VA, Other , Norfolk, Virginia
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