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Assistant Import Manager

Company: ZIM Integrated Shipping Services Ltd.
Location: Norfolk
Posted on: May 3, 2021

Job Description:

Assistant Import Manager

  • US-Norfolk
  • 66.D11


Main Purpose of the Role - Oversees the day-to-day Ocean Import operations with the objective of timely, effective and profitable handling of all incoming international ocean freight. Also must assist the Import Manager in all relevant tasks assigned to ensure the overall success and smooth functioning of the entire department. Serves as the primary contact person for the majority of all critical day-to-day operational issues.

As the front line liaison with our customers, this position has to be in tune with customer and company expectations on all customer service and performance issues and ensure the delivery of a consistent good and high quality product. Import Customer Service Supervisor requires confidentiality in dealing with client information, employee performance information and specific business objectives and financial information of the company

Major area of responsibility - Assists the Import Manager in managing the Import process.

Monitor and oversee the day-to-day operations and handling of import shipments. Where necessary handle and process important or complex tasks that are critical to the success of the department Assigning of duties and responsibilities outside of the established workflows as necessary. Answering and handling of rate disputes and critical inquiries for other divisions or overseas offices. Interface with customers and employees. Assisting in the employee review and evaluation process as well as active role in supervising, managing and developing employees in the department Assisting in identifying training needs and implement process improvement program to increase employees knowledge, confidence and morale Ensure employees are provided quality assistance and support locally and globally Able to accurately establish priorities and adapt quickly to changing needs Possess highly effective communication skills Ensure employees adherence to company standards & policies

Participating in implementing and improving business processes, policies and procedures.


  • Soft Skills
  • Timely delivery of cargo
  • Other KPIs according to ZIM measurement system


  1. Complex problem solver

a. To solve existing problem need, identify the needs / problem source in order to solve the problem successfully

b. To identify & solve the problem within complex process/situation successfully

c. To identify potential problems in a proactive manner

  1. Quality oriented - work according to process

a. To work according to the policy / procedure / processes / methodology and to define KPIs and objectives

b. To create/update/improve policy/ procedure / processes / methodology according to defined KPIs and objectives

c. To define KPIs and objectives in order to improve the process

  1. Communication skills - deliver core messages that are clear and understandable, and lead to action. Has a high-level presentation skill via all channels.

  2. Leadership and mentoring capabilities

a. Accomplish successful results while keeping good relations with all interfaces (customers, vendors, colleagues, managers, employees)

b. Team leader - guide his/her employees


  • Bachelor's degree (B.A.) from four-year College or University;
  • Five to seven years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of Microsoft Excel Spreadsheet, Word and Outlook software.

Keywords: ZIM Integrated Shipping Services Ltd., Norfolk , Assistant Import Manager, Other , Norfolk, Virginia

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