Software Analyst

Company: City of Norfolk, VA
Location: Norfolk
Posted on: May 3, 2021

Job Description:

Description

The Norfolk Police Department/Administrative Services Bureau/Central Records Division/Technical Support Unit is seeking an experienced professional that will be responsible for software support for the body-worn camera application, the Police Officers Scheduling Software, and assist with administration of other software applications as needed. Provide informational support by assisting with the development of or by developing training documents/manuals. Create presentation for dissemination and serve as a liaison between the Technical Support Unit and City IT.

Essential Functions

Essential functions include, but are not limited to:

• Provides software support for the body-worn camera application by analyzing functional application documentation, internal requirement, developing specifications for use and coordinating with the department's Programmer Analysts and technicians to ensure accuracy and proper performance.
• Acts as a security manager for the application through applied permissions.
• Provides support for the Police Officers Scheduling Software by analyzing functional application documentation, internal requirement, developing specifications for use and coordinating with the department's Programmer Analysts and technicians to ensure accuracy and proper performance.
• Assists with administration of other software applications as needed.
• Provides informational support by assisting with the development of or by developing training documents/manuals for Evidence.com, Police Officers Scheduling Software.
• Conducts training regarding the software applications provided for general use.
• Interprets local, state, and federals laws, as well as internal policy and procedures to ensure that the applications meet requirements.
• Provides support as needed on special projects through research, data gathering, report writing, testing, and recommending improvements and/or solutions to issues.
• Creates presentations for dissemination.
• Serves as a liaison between the Technical Support Unit (TSU) and City IT, as well as a liaison between TSU and end users.
• Provide support for upgrades and fixes and monitors work requests.
• Performs other duties as assigned.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Three years' experience in software administration, support or analysis.

Valid Driver's License may be required.

The preferred candidate will possess:

• Proficient using Microsoft Office.

• Previous experience in customer service.

• Previous experience working in a law enforcement setting.

• Previous experience working in a diverse and fast paced environment.

• Previous experience with Law Enforcement computer applications.

Additional Information & Requirements

Work Hours: Monday through Friday, 0730 - 1600, 30-minute unpaid lunch, 40 hour work weeks. Occasional evening, night shifts, and weekend hours for operational needs.

Work Location: 3661 E. Virginia Beach Blvd., Norfolk, VA 23502

Keywords: City of Norfolk, VA, Norfolk , Software Analyst, Other , Norfolk, Virginia