Infrastructure Services Analyst Advisor

Company: Anthem, Inc.
Location: Norfolk
Posted on: May 3, 2021

Job Description:

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Title: Infra Svcs Analyst Advisor

Location: Indianapolis, IN

Virginia Beach, VA

Norfolk, VA

• Provides trouble resolution on complex problems; serves as an escalation point for the most complex systems issues or resolutions; develops root cause analysis activities that resolve significant system issues.
• Provides trouble resolution and serves as point of technical escalation on complex problems.
• Leads or plans implementations for systems and networks; develops testing plans to ensure quality of implementation.
• Creates presentations and seeks IT management's approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location.
• Participates in the design of the enterprise architecture.
• May be assigned to project teams for technical consultation to business partners and developers.
• Oversees enterprise mix of vendor services; recommends changes and updates to strategy; may act as key contact for setting vendor support strategy.
• Leads Level 3 and 4 incident recoveries; may organize the efforts of other analysts as part of incident recovery; leads root cause analysis efforts.

Qualifications

• Requires Bachelor's degree in related field; 5 to 8 years of experience required in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, or hardware/software support; or any combination of education and experience, which would provide an equivalent background.
• Multiple trade certifications and significant experience with multiple technical and business disciplines preferred.
• Significant operational experience required in one or more core infrastructure technologies; capable of serving as a subject matter expert in various settings; capable of advanced troubleshooting and implementations.
• Demonstration of strong mentoring skills preferred
• Experience with sterling file gateway, secure file transfer protocols, and file transfer solutions are required.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Keywords: Anthem, Inc., Norfolk , Infrastructure Services Analyst Advisor, Other , Norfolk, Virginia