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IT Support Supervisor

Company: Mode5
Location: Norfolk
Posted on: May 3, 2021

Job Description:

Job Title: IT Support SupervisorDepartment: SupportJob Type: Regular Full-TimeLocation: Norfolk, VirginiaWho We Are:Mode5 is a leading IT Managed Services company providing world class technology services to businesses for the past 19 years. If you are a strong technical leader, who can lead and develop an energetic and hardworking team, then look no further!This is not the typical stale IT job where you are stuck working on the same old network and aging technologies with limited growth. At Mode5, you will supervise the Support team who serve many unique companies, using a variety of technologies, and partner across departments to find creative solutions to better serve our clients.What You Need: Four plus years of operational leadership experience within the IT industry Proven ability to coach, inspire, and direct small to midsize teams Strong communications, problem solving skills, detailed oriented, and ability to mediate client relations A working knowledge of Windows Server 2012/2016/2019, SBS, Active Directory, Exchange, Terminal Services, Virtualization and CitrixThings You Will Do: Provide technical guidance to the Support team, brainstorm with team for solutions, remove obstacles, and manage progress Assign and direct priorities within the department to ensure the team is properly serving clients and delivering World Class service Develop process, policies, and monitor key metrics for department performance Provide daily coaching to the Support team and develop their technical and professional skillsYour Benefits:At Mode5, your role will make a significant impact to our team and clients each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within. Competitive Compensation Medical, Dental, and Vision Insurance Simple IRA Savings Plan with Company Match Certification Assistance and Bonus Reward Program Paid Holidays and Vacation Days Causal Work Environment Employee Social Events Life Insurance Coverage Incidental Telecommuting Employee Referral Bonus Volunteering OpportunitiesMust be available to work at our Norfolk office and take onsite client appointmentsAlt. Titles: Support Supervisor, IT Support Team Lead, Help Desk SupervisorWe are an Equal Opportunity Employer

Keywords: Mode5, Norfolk , IT Support Supervisor, Other , Norfolk, Virginia

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