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Customer Service Representative

Company: ITS Technologies & Logistics
Location: Norfolk
Posted on: May 3, 2021

Job Description:

OverviewITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. Were currently seeking a Customer Service Representative.The Customer Service Representative's primary role is creating and fostering a strong relationship between ITSC and our Customers.ResponsibilitiesCustomer Service RepresentativeMaintains accurate records of customers equipment inventory and relevant activitiesDevelops and maintain effective, professional communications with customersMaintains accurate records of all inbound and outbound equipmentInputs repair estimates for Owner of equipmentObtains requisite approvals from Leasers and/or OwnersSchedules equipment surveysAdjusts repair estimates per instructions from surveyor/owner/leaserUpdates TEC when equipment is repairedPrepares billing paperwork for repaired units dailyResponsible for monthly storage and handling billing reportsCoordinates scheduling of on-hires with yard supervisorWorks with shop supervisor to prioritize equipment repairUpdates TEC system with sales equipment repairs and movementThis is an exciting time at ITS and were growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.QualificationsMust have a high school diploma or equivalent educationShould be computer literate familiar with Microsoft softwareEnergetic and customer drivenGood organizational skillsEffective verbal and written communicationsCourteous customer communication skillsMust have a valid drivers licenseConsistently exhibits satisfactorily levels of performanceHours are Monday-Friday 7am-5pmAll qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.Job Location US-VA-NorfolkType Regular Full-Time

Keywords: ITS Technologies & Logistics, Norfolk , Customer Service Representative, Other , Norfolk, Virginia

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