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Manager Human Resources - Employee Relations

Company: City of Norfolk, VA
Location: Norfolk
Posted on: May 3, 2021

Job Description:


  • This position is Unclassified and serves at the will of the City Manager*

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

In support of over 225,000 residents, regional neighbors, and visitors from all over the world, the City of Norfolk employs over five thousand hard-working, agile, and accountable individuals who each play a vital role in making Norfolk the unique and authentic city of the future that its citizens deserve and demand.

Diverse. Agile. Accountable. Norfolk's Human Resources (HR) Team is seeking a dynamic HR Manager (Employee Relations) with a passion for public administration and considerable experience leading HR professionals. In collaboration with the City's leadership team, Human Resources' Management team and City departments, the HR Manager (Employee Relations) performs complex professional work in the development, strategic direction, and execution of policy, performance management and employee relations strategies that support the City's strategic plan and accomplishment of aligned projects, goals and operational objectives.

The Employee Relations HR Manager provides leadership and direction to a team of Human Resources Analysts in the development and implementation of enhancements to personnel policies, division programs and work products; provides day-to-day guidance on the administration of the corrective action policy progressive discipline, grievance management, citywide performance evaluations; interprets policies and procedures for all levels of management (coaching, counseling, career development, disciplinary actions); briefs managers on new HR processes/initiatives; and assists in the implementation of changes. The Employee Relations Managers must have in-depth knowledge and stay current in legal requirements related to day-to-day management of employees; to ensure accountability and compliance with all current and applicable local, state and federal laws related to Human Resources; and all other applicable regulations, policies and procedures.

Essential Functions


Essential functions include but are not limited to:

  • Provide leadership and supervision to the Employee Relations team.
  • Serve as the subject-matter expert on Human Resources trends, legislation, policy and programs.
  • Collaborate with senior executives to design, develop, implement, and evaluate new and existing human resource policies and procedures.
  • Provide consulting support to multiple business partners to proactively and creatively resolve complex Human Resources issues.
  • Utilize project management and change management skills to identify and implement enhancements to policies, processes, and programs to ensure consistency with City, State and Federal laws and regulations and application of best practices to enhance efficiency and effectiveness.
  • Lead cross-organizational change initiatives throughout the city to improve services and meet the needs of City departments/Constitutional Offices.
  • Oversee the division budget and manage procurement processes to secure Human Resources consultant support, including drafting statements of work/requests for bid, evaluating proposals, selecting a contractor, and managing projects.
  • Perform other duties as required.


Work requires specialized knowledge in a professional or technical field. Work requires professional level of knowledge of a discipline equivalent to that which is acquired in a Bachelor's degree-level of study or equivalent.

Five (5) years of experience in specialty area such as human resources employee relations.

Preferred applicant will possess:

  • Three (3) years of experience in a Human Resources Management role.
  • Experience with direct reports
  • Considerable experience managing policy-driven projects from conception through implementation.
  • Experience with conflict resolution
  • Knowledge of employment laws
  • Project management expertise, including experience working with stakeholders at a variety of levels to implement change.
  • Experience working with PeopleSoft
  • Microsoft Office (Word, Excel, and Outlook)
  • SHRM-CP or SHRM-SCP (or PHR/SPHR) or equivalent certification highly desired.

Additional Information & Requirements

  • Consideration for an interview is based solely on the information provided within this application. Your responses to the supplemental questions will be reviewed and verified with the information you provide in the body of your application.
  • To check the status of your application, refer to your account for the latest update.
  • Applications must include complete work history, including periods of unemployment if applicable. Writing "See resume" with no other information is considered an incomplete application and will not be considered.

Keywords: City of Norfolk, VA, Norfolk , Manager Human Resources - Employee Relations, Other , Norfolk, Virginia

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