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Service Desk Specialist

Company: Eliassen Group
Location: Norfolk
Posted on: February 20, 2021

Job Description:

Eliassen Group is assisting a reputable government integrator with finding Enterprise Service Desk Specialists to provide support on a high profile federal contract. This role is based in Norfolk, VA.
Due to federal security clearance requirements, applicant must be a US Citizen with an active Secret clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities of the Service Desk Specialist:

  • Conduct Tier 1 analysis for Service Desk escalation
  • Provide Tier I and II technical software, hardware and network problem resolution
  • Uses automated information systems to analyze routine situations
    Requirements of the Service Desk Specialist:
    • Associates in related field or equivalent experience
    • Strong customer service and/or IT Support experience
    • Experience with hardware, software, and Microsoft systems support or maintenance
    • Excellent knowledge of imaging, group policies, and task sequence
    • Must be able to respond in person and address IT concerns within a reasonable amount of time 24 hours a day
    • CompTIA A+, Network+ OR Security + certification
      Keywords: Help Desk, Service Desk, IT Support,

Keywords: Eliassen Group, Norfolk , Service Desk Specialist, Other , Norfolk, Virginia

Click here to apply!

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