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Operations Director

Company: Assembly
Location: Norfolk
Posted on: September 13, 2020

Job Description:

Assembly ( ) is an iconic building campus for creators and technology innovators, now under construction in Downtown Norfolk, Virginia, and opening early 2021. Leading companies, aspiring startups, and talented freelancers will all share energy, inspiration, and resources — making the collective greater than the sum of its parts.

The Assembly campus is an adaptive reuse of three historic department store buildings, totaling approximately 100,000 square feet. Beyond traditional office space, Assembly will offer tenants access to shared building amenities (such as a rooftop penthouse and deck, central building reception, a podcast / recording room, a bike share, and more) that will need ongoing support and management. Assembly will also feature event spaces for its tenant community and outside rentals.

We are seeking an Operations Director to establish and lead the operations of the building and its associated activities . This is a unique position, combining skills in commercial real estate management, business operations, community development, hospitality, and event rentals. The successful applicant must have experience with managing a large, multi-tenant building – ideally having experience with a co-working facility or similar environment. While Assembly’s ownership is engaged and passionate in its support of Assembly, we are seeking the day-to-day leader of the building and its associated operations. As such, the selected candidate will be a driven self-starter requiring minimal oversight.

Operations Director Responsibilities:

Lead Assembly’s operations, in both a directional and hands-on capacity, and serve as the face of the building and its community.

Develop and manage Assembly’s operations budget including property and business revenue and expenses, and manage associated business purchases.

Direct and oversee our third-party property management company, whose responsibilities include building and systems maintenance, accounting, and janitorial services.

Evaluate and recommend Assembly operations staff and contractor requirements to cover known business functions. Business functions include front desk reception, tenant relations, event management, facilities management, marketing, and payroll / benefits management.

Manage, maintain, and identify improvements to operational software (shared resource management, access control, guest check-in, etc.), in collaboration with our IT/AV consultant where appropriate.

Create and manage Assembly’s policies & procedures, both internal and tenant-facing.

Manage Assembly’s tenant recruiting process from first contact to lease negotiation, identifying mutual-fit tenant relationships. Direct and oversee leasing activities with Assembly’s legal counsel and broker as appropriate.

Manage existing tenant relationships from move-in and orientation to ongoing communications and support.

Develop Assembly’s event model including rates, usage types, and relevant agreements/licenses; then direct and oversee event operations.

During the building's current and future development phases, assist with project management and team coordination responsibilities.

Renew and obtain as necessary insurances and licenses, and maintain overall compliance with regulatory requirements.

This is a full-time position at our location in downtown Norfolk, VA. Compensation is commensurate with experience. Benefits include two weeks paid vacation, nine paid holidays, and a monthly allowance for health insurance coverage for qualified candidates. Please specify compensation needs in your application.


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Keywords: Assembly, Norfolk , Operations Director, Other , Norfolk, Virginia

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