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Engagement Director

Company: Grow USA
Location: Norfolk
Posted on: September 13, 2020

Job Description:

We’re hiring an Engagement Director.

Grow is a digital experience agency. We make industry-leading digital experiences, platforms, and campaigns for some of the world’s most beloved brands. Our clients know us as a committed partner who delivers every time. Our team knows it’s possible because of the incredible culture we’ve built.

The Engagement Director is an integral, hands-on leader for a group of our clients, providing vision, strategic counsel, agency expertise, accountability and growth across our partnerships.

The position requires proven success in delivering on organic growth, client relationship development and strategic insight on conceptual digital projects. This means elevating transactional client engagements to consultative, value-driven ones; generating, qualifying and defining new opportunities across teams within client organizations; earning the respect and sought-after counsel of senior client stakeholders; and pushing the work to drive impactful results, exceeding expectations.

The ideal candidate is a go-getter, exceptional communicator, and strategic thinker who thrives in a fast-paced environment with multiple demands and quickly becomes a trusted partner to their peers and clients alike.

Primary responsibilities:

Develop meaningful client relationships through thought partnership, strategic counsel, and genuine commitment to serving the client’s best interests

Expand Grow’s relationships within our existing client base to build rapport, make new connections, increase our visibility, and generate new opportunities

Assess inbound project opportunities from our clients to help identify potential fit and summarize the opportunity for consideration by the leadership team

Connect client needs with Grow's expertise in the right ways to drive opportunity development, including thoughtfully tailored presentations of agency capabilities and relevant work, insightful input to help shape client briefs, proactive client planning conversations, and smart proposals for how to work together

Define the initial engagement on new opportunities with clients, providing clarity around the brief, alignment on the measures of success, and a perspective on the scope of work to ensure a seamless handoff to our client engagement leads, strategists, and producers who will drive the day-to-day work

Steer the development of our proposals in response to organic opportunities, providing a strategic POV on Grow’s approach to the work, and articulating relevant experience from our portfolio of work

Demonstrate a passion for the client’s business and our industry to bring best-in-class thinking to bear for meaningful, standout results

Be a voice of clarity, inspiration and strategic leadership for the teams supporting our client engagements, guiding them to success

Success in this role looks like senior-level client partnerships, value-driven engagements and cross-organizational growth within our client teams.


Digital experience and seven to ten years of agency experience in account management or client-facing roles in account planning or strategy required. Confidence presenting to clients and knowledge of the digital space is a must. Experience or interest in the tech, gaming, entertainment and sports industries is a plus.


You’ll start with a full month of paid vacation and holiday leave, including two weeks in which the company pauses operations—one in midsummer, and one during the holidays. A wealth of additional company benefits include health, dental, matching 401k, disability, paid training, and more. In addition, we promise you’ll have everything you need to be productive, comfortable and happy in the workplace.


This is a full-time position at our office in downtown Norfolk, Virginia. Grow offers paid relocation and temporary housing for selected candidates. Grow is located in downtown Norfolk/Virginia Beach, VA – an amazing coastal city that blends the beach lifestyle with a richly evolving culture. As part of a community of like-minded people, we spend our time creating great work and building the culture around us. We regularly put our creative and technology talents toward building the city in which we want to live and work.

Yes, you’ll work for amazing clients and projects in an inspiring environment. But best of all, you’ll find yourself among a close-knit group of 50 incredibly talented and motivated colleagues who inspire each other every day. Our team of technologists, creatives, strategists, and producers all work together under one roof to help some of the world’s most beloved brands connect with audiences in new and unexpected ways.

To see our work, visit .

Keywords: Grow USA, Norfolk , Engagement Director, Other , Norfolk, Virginia

Click here to apply!

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