Manager, Associate Relations Investigator (Remote)

Company: Capital One
Location: Richmond
Posted on: April 2, 2026

Job Description:

Manager, Associate Relations Investigator (Remote) Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly. The Manager, Associate Relations – Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues. Here’s what you’ll need to be successful: Can assess when and how to make tradeoffs between speed and quality; motivated self-starter Loves to break down complex problems and artfully push towards a solution Exceptionally strong written and verbal communication skills Ability to present complex topics in a clear, concise, and compelling manner Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on. Demonstrate an aptitude for learning in a fast-paced, ever-changing environment Strong sense of when to operate independently and when to seek support on an issue Responsibilities: Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc. Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations Act as role model and champion for Capital One Values Participate in internal projects that improve investigative processes We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role. Basic Qualifications: High School Diploma, GED or equivalent certification At least 3 years of Human Resources, Legal or Risk Management experience At least 3 years of investigation experience Preferred Qualifications: At least 5 years of experience working in a team corporate environment At least 5 years of Human Resources or Legal experience, focused on employment investigations Human Resources certification Experience conducting all types of employment investigations Knowledge of employment law and practices At this time, Capital One will not sponsor an applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,100 - $157,700 for Manager, Associate Relations Richmond, VA: $138,100 - $157,700 for Manager, Associate Relations Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Norfolk , Manager, Associate Relations Investigator (Remote), Legal , Richmond, Virginia