Sr. Case Manager Immigration Bilingual Spanish
Company: The GEO Group
Location: Norfolk
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Overview Since inception in
2004, BI Incorporated has operated ISAP for the Department of
Homeland Security (DHS) and U.S. Immigration and Customs
Enforcement (ICE) and Enforcement and Removal Operations (ERO).
ISAP is an essential part of ERO, providing intensive supervision
of individuals in immigration proceedings. The program achieves
positive results by combining comprehensive case management with
proven supervision technology. In addition, BI maintains an
extensive list of community-based partners to provide critical
assistance for participants' basic life needs. With consistent
positive outcomes, ISAP continues to grow and evolve, serving an
ever-increasing number of participants. Responsibilities Summary
Provides case management of Intensive Supervision Appearance
Program (ISAP) participants from entry to release by administering
the program’s policies and procedures as defined by the Department
of Homeland Security (DHS) contract. This position may serve as a
team lead in a large ISAP office, a senior level Case Specialist.
Primary Duties and Responsibilities Develops, implements,
coordinates, reviews and updates case management and service plans
for ISAP participants in conformance with state and federal
regulations and program requirements. Meets with participants
face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all
ISAP participants from entry to release from ISAP. Proactively
manages cases using all appropriate tools and techniques. Maintains
confidentiality of all records. May oversee the day-to-day
activities of the Intensive Case Supervision Specialists if acting
as a team lead. Maintains log of Intensive Case Supervision
Specialists activities. Manages program participant violations,
including no-shows and repeat violators. Prepares documentation to
acquire Department of Homeland (DHS) direction and action if
disciplinary measures are necessary. Administers Security Plan for
a specific office, including daily operations, security
contingencies, emergencies and mitigation plans, security of
Company and DHS employees, clients and the general public. Performs
daily security check of the office area. Ensures that all
participant records are kept in locked files to maintain
confidentiality. Prepares written reports for DHS as necessary.
Reviews and approves program participants’ service plans to ensure
compliance with state requirements and contractual obligations.
Conducts intake interview and orientation session with each ISAP
participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as
necessary and monitors compliance with electronic monitoring
program. Evaluates English proficiency of ISAP participants to
determine resources necessary to promote clear communication
between ISAP staff and the participants. Coordinates and
facilitates translation services for ISAP participants, including
emergency translation services. Provides ISAP participants with a
list of community resources including, but not limited to,
transportation, medical, educational, financial, legal, religious
and other social adjustment or facilitative resources. Identifies
and coordinates services as required. Supervises ISAP participants
while in Company offices. Establishes schedules for ISAP
participants that include, but are not limited to, recreation, life
skills, chores, counseling as needed, group interaction, free time,
religious services, visitation, immigration Court appearances, and
access to legal services. Reviews service plans, conducts
risk/needs assessments and writes progress reports on a regular
basis in compliance with contractual obligations. Reports on
program violations in a timely manner using established reporting
parameters. Conducts home visits to verify ISAP participants’
places of residence in compliance with contractual obligations.
Performs emergency counseling for ISAP participants as needed.
Conducts monthly audits of a specific office to ensure all program
operations comply with the Quality Control Plan and contractual
obligations. Prepares corrective action plans as necessary. Serves
as the point of contact for DHS in the Program Manager’s absence.
Performs other duties as assigned. Qualifications Minimum
Requirements Bachelor’s Degree in Sociology, Psychology, Social
Work, Criminal Justice or related field required. At least two (2)
years of experience working with multi-cultural clients in an
immigration-related program. Effective verbal and written
communication skills with employees, community contacts, government
officials and clients. Ability to interpret and articulate rules,
orders, instructions and materials. Ability to compose reports.
Demonstrated sound judgment and even temperament. Ability to
maintain self-control in stressful situations, such as
interpersonal confrontations or emergencies. Bi-lingual
English/Spanish required. Ability to deal tactfully with the
public. Attention to detail. Problem solving ability. Ability to
plan, organize and direct the work of others. Ability to deal with
multicultural contacts with sensitivity. Basic knowledge of
immigration laws, regulations and procedures. Basic computer
skills. Ability to interpret electronic monitoring messages and
daily summary reports. Ability to type thirty-five (35) words per
minute to develop and maintain case records by performing data
entry. United States citizenship required. Ability to pass a
federal background check and obtain a suitability determination.
Ability to work with computers and the necessary software typically
used by the department. Must have lived in the U.S. three (3) of
the last five (5) years (military and study abroad included). BI
Incorporated
Keywords: The GEO Group, Norfolk , Sr. Case Manager Immigration Bilingual Spanish, Legal , Norfolk, Virginia
