Assistant Customer Technical Representative (ACTR) with Security Clearance
Company: Choisys Technology
Posted on: August 17, 2019
Choisys is a proud Service-Disabled Veteran-Owned Small Business
(SDVOSB) and a SBA certified 8(a) Business Development Program
participant. We deliver Higher Value through customer-centric
solutions that drive innovation and adapt to evolving mission
requirements - with well documented success on numerous programs
within the Civilian, Defense, and Intelligence communities. We are
experts in IT Service Delivery processes and industry best
practices, continuously integrating the framework of our ISO 9001,
20000, and 27001 certifications to achieve service excellence.
Choisys combines empirical methodologies and lessons learned with
leading-edge solutions to solve complex problems, provide ongoing
support, and deliver quantifiable benefits. Our mission focus areas
include, but are not limited to, PMO Support, Health IT, Education
+ Learning, Infrastructure Management, and Cyber Security. Choisys
Technology, Inc. is seeking a IT/Cyber professional to join a team
in Norfolk, VA. Prepare activity reports and progress reports
relating to the information systems audit functions.
Provide activity specific input with the goal of obtaining maximum
service support to that activity IAW the terms of the NMCI/NGEN
Provide service delivery oversight, technical support, and
interpretation of DoD/DoN IT policies and procedures and the
Serve as the focal point for command input to the Regional CTR
concerning NMCI orders, requirements, service delivery, and payment
entitlement and contractor performance.
Serve as liaison for any third-party vendors providing IT services
and support for legacy applications and/or systems not
transitioning to the NMCI environment.
Serve as primary interface for IT issues with the site directorate
IT representatives and provide guidance and direction to these
personnel as it relates to NMCI and third-party requirements and
Provide technical oversight and disseminate guidance to customers
passed down by USFF and NMCI.
Populate and submit Move Add Change (MAC) requests.
Assist with escalation and resolution; monitor issues and verify
issues are resolved. If an issue remains unresolved, the ACTR will
escalate with service desk, field services, or vendor to try and
resolve the issue.
Coordinate the delivery and refresh of assets, software, and
infrastructure. As well as report any network outages and local
Assist with maintaining compliance with the Navy's Cybersecurity
policy in regards to customer accounts and device connectivity.
Keep customers aware of any policy changes that would affect
accounts, ports, seats, etc.
Create, modify, and track accounts.
Order and manage services as well as order any infrastructure that
may be required.
Develop and maintain a standardized repeatable process for
obtaining metrics for obtaining budget, administrative and asset
Review and analyze IT asset data in the NMCI Enterprise Tool
Provide seat management and delivery tracking.
Create and submit monthly IT asset reports and metrics, as
Create, submit, and maintain lessons learned, as requested.
Develop and integrate user account management and other account
management processes (e.g. file share/disk space management, MAC
requests, content management, etc.).
Request the creation of NMCI, NMCI U-NNPI, and NMCI SIPRNET, and
Provide support and communicate with customer service
representatives to resolve account creation or logical move
Submit new account and Move Add Change (MAC) requests to NMCI for
NMCI, NMCI U-NNPI, and SIPRNET accounts.
Responsible for the IT inventory management plan to include key
components of the inventory process; planning, preparation,
inventory assets, reconciliation, and closeout of the physical
Review and maintain the physical inventory sheets.
Validate and record asset conditions.
Develop Standard Operating Procedures (SOPs) and provide updates
quarterly or as tasked. Requirements Five (5) years of related IT
Customer Technical Representative (CTR) experience.
Up to two (2) years of job-related experience may be substituted
for each year of IT/Cyber related college completed or for each
current certification held.
Minimum of three (3) years job-related experience managing
NMCI/NGEN toolsets and asset management systems (e.g. NMCI
Enterprise Tool (NET)). CompTIA A+, CompTIA, Network+, CompTIA
Security+, or Systems Security Certified Practitioner (SSCP)
certification (or higher level certification) or Bachelor's Degree
(or higher level degree) from an accredited University in the field
of Information Technology, Information Systems, Information
Management, Computer Science, or Cybersecurity required. Ability to
communicate effectively (written and oral) with Government
civilian, Military personnel, and other Contractors at all levels
of staff and management to assure customer satisfaction and
requirements have been fully met. Possess a valid Driver's License.
Meet operational requirements (i.e. contractor personnel should
arrive ready to work with proper certifications) and meet minimum
credential requirements IAW DoD 8570.01-M, Information Assurance
Workforce Improvement Program, DoD 8140.01, Cybersecurity Workforce
Management, SECNAV 5239.2-M, Cyberspace Information Technology and
Cybersecurity Workforce Management and Qualification Manual. An
Active Secret DoD Security Clearance, Choisys Technology, Inc. is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, creed, sex, sexual orientation, gender identity, national
origin, disability, or protected Veteran status. The candidate must
have the ability to sit for long periods of time, ability to
discern colors, ability to read and monitor a computer screen for
an extended period, 100% requirement to work on site.
Keywords: Choisys Technology, Norfolk , Assistant Customer Technical Representative (ACTR) with Security Clearance, IT / Software / Systems , Norfolk, Virginia
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