NorfolkRecruiter Since 2001
the smart solution for Norfolk jobs

Assistant Customer Technical Representative (ACTR) with Security Clearance

Company: Choisys Technology
Location: Norfolk
Posted on: August 17, 2019

Job Description:

Choisys is a proud Service-Disabled Veteran-Owned Small Business (SDVOSB) and a SBA certified 8(a) Business Development Program participant. We deliver Higher Value through customer-centric solutions that drive innovation and adapt to evolving mission requirements - with well documented success on numerous programs within the Civilian, Defense, and Intelligence communities. We are experts in IT Service Delivery processes and industry best practices, continuously integrating the framework of our ISO 9001, 20000, and 27001 certifications to achieve service excellence. Choisys combines empirical methodologies and lessons learned with leading-edge solutions to solve complex problems, provide ongoing support, and deliver quantifiable benefits. Our mission focus areas include, but are not limited to, PMO Support, Health IT, Education + Learning, Infrastructure Management, and Cyber Security. Choisys Technology, Inc. is seeking a IT/Cyber professional to join a team in Norfolk, VA. Prepare activity reports and progress reports relating to the information systems audit functions.
Provide activity specific input with the goal of obtaining maximum service support to that activity IAW the terms of the NMCI/NGEN contract.
Provide service delivery oversight, technical support, and interpretation of DoD/DoN IT policies and procedures and the NMCI/NGEN contract.
Serve as the focal point for command input to the Regional CTR concerning NMCI orders, requirements, service delivery, and payment entitlement and contractor performance.
Serve as liaison for any third-party vendors providing IT services and support for legacy applications and/or systems not transitioning to the NMCI environment.
Serve as primary interface for IT issues with the site directorate IT representatives and provide guidance and direction to these personnel as it relates to NMCI and third-party requirements and issues.
Provide technical oversight and disseminate guidance to customers passed down by USFF and NMCI.
Populate and submit Move Add Change (MAC) requests.
Assist with escalation and resolution; monitor issues and verify issues are resolved. If an issue remains unresolved, the ACTR will escalate with service desk, field services, or vendor to try and resolve the issue.
Coordinate the delivery and refresh of assets, software, and infrastructure. As well as report any network outages and local technical issues.
Assist with maintaining compliance with the Navy's Cybersecurity policy in regards to customer accounts and device connectivity.
Keep customers aware of any policy changes that would affect accounts, ports, seats, etc.
Create, modify, and track accounts.
Order and manage services as well as order any infrastructure that may be required.
Develop and maintain a standardized repeatable process for obtaining metrics for obtaining budget, administrative and asset data.
Review and analyze IT asset data in the NMCI Enterprise Tool (NET).
Provide seat management and delivery tracking.
Create and submit monthly IT asset reports and metrics, as required.
Create, submit, and maintain lessons learned, as requested.
Develop and integrate user account management and other account management processes (e.g. file share/disk space management, MAC requests, content management, etc.).
Request the creation of NMCI, NMCI U-NNPI, and NMCI SIPRNET, and network accounts.
Provide support and communicate with customer service representatives to resolve account creation or logical move issues.
Submit new account and Move Add Change (MAC) requests to NMCI for NMCI, NMCI U-NNPI, and SIPRNET accounts.
Responsible for the IT inventory management plan to include key components of the inventory process; planning, preparation, inventory assets, reconciliation, and closeout of the physical inventory.
Review and maintain the physical inventory sheets.
Validate and record asset conditions.
Develop Standard Operating Procedures (SOPs) and provide updates quarterly or as tasked. Requirements Five (5) years of related IT Customer Technical Representative (CTR) experience.
Up to two (2) years of job-related experience may be substituted for each year of IT/Cyber related college completed or for each current certification held.
Minimum of three (3) years job-related experience managing NMCI/NGEN toolsets and asset management systems (e.g. NMCI Enterprise Tool (NET)). CompTIA A+, CompTIA, Network+, CompTIA Security+, or Systems Security Certified Practitioner (SSCP) certification (or higher level certification) or Bachelor's Degree (or higher level degree) from an accredited University in the field of Information Technology, Information Systems, Information Management, Computer Science, or Cybersecurity required. Ability to communicate effectively (written and oral) with Government civilian, Military personnel, and other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met. Possess a valid Driver's License. Meet operational requirements (i.e. contractor personnel should arrive ready to work with proper certifications) and meet minimum credential requirements IAW DoD 8570.01-M, Information Assurance Workforce Improvement Program, DoD 8140.01, Cybersecurity Workforce Management, SECNAV 5239.2-M, Cyberspace Information Technology and Cybersecurity Workforce Management and Qualification Manual. An Active Secret DoD Security Clearance, Choisys Technology, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The candidate must have the ability to sit for long periods of time, ability to discern colors, ability to read and monitor a computer screen for an extended period, 100% requirement to work on site.

Keywords: Choisys Technology, Norfolk , Assistant Customer Technical Representative (ACTR) with Security Clearance, IT / Software / Systems , Norfolk, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Embedded Software Engineer
Description: About the Job Create critical wireless applications on open SDRs at the speed of commercial Echo Ridge is actively seeking new team members to help develop exciting new software defined radio technologies. (more...)
Company: Echo Ridge LLC
Location: Virginia Beach
Posted on: 08/18/2019

Java Software Engineer
Description: Java Software Engineer Location Richmond, VA Duration 11 months with possible contract to hire Job Description Candidate will - Work with product owners to understand desired application capabilities (more...)
Company: ICONMA
Location: Richmond
Posted on: 08/18/2019

Senior Salesforce Developer #207
Description: Senior Salesforce Developer 207 rr BravoTECH, a leader in IT staffing and staff augmentation services, seeks Senior Salesforce Developer for our preferred client in their Richmond, VA location. The qualified (more...)
Company: Bravo Technical Resources
Location: Richmond
Posted on: 08/18/2019


Software Developer Intermediate
Description: OVERVIEW br br FTi is looking for an individual with intermediate development experience to support a program developing a software solution for our Navy client. Development efforts support collection (more...)
Company: Frontier Technology Inc.
Location: Chesapeake
Posted on: 08/18/2019

System Software Engineer Staff with Security Clearance
Description: Description SAIC is seeking Software, Systems, Integration, Test, and IA Engineers to support O M, R D, and procurement of data and information processing capabilities to improve battlespace awareness (more...)
Company: SAIC
Location: Hampton
Posted on: 08/18/2019

Senior Web Developer
Description: Miracle Software Systems, is looking for SeniorWebDeveloper Chesapeake, VA Requirement Details Position Senior Web Developer Duration Longterm Location Chesapeake, VA Primary Skills Java, SQL, JavaScript, (more...)
Company: Miracle Software Systems, Inc.
Location: Chesapeake
Posted on: 08/18/2019

Software Engineer II, SERA Team with Security Clearance
Description: Raytheon Intelligence, Information, and Services IIS is seeking a Software Engineer SWE to join our team in support of the Air Operations Center Weapons System AOC WS Long Term Modernization and (more...)
Company: Raytheon
Location: Newport News
Posted on: 08/18/2019

It Specialist Programmer
Description: SunIRef:it IT Specialist - Programmer Alexa Research Engineering - Hampton Roads, VA Responsibilities Responsible for data collection dealing directly with the end user/customer. Collecting new requirements (more...)
Company: Alexa Research & Engineering
Location: Hampton
Posted on: 08/18/2019

Information Systems Security Officer II with Security Clearance
Description: Location: Langley AFB, VA Clearance Required:Must be a U.S. Citizen and possess a current and active TS/SCI clearance granted by the Department of Defense or an Intelligence Community agency. Must be (more...)
Company: Assured Consulting Solutions
Location: Hampton
Posted on: 08/18/2019

Junior C++ Developer - Norfolk
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Norfolk
Posted on: 08/18/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Norfolk RSS job feeds