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MEDICAL CALL CENTER TELECOMMUNICATIONS AGENT

Company: Bon Secours Health System, Inc.
Location: Norfolk
Posted on: July 13, 2019

Job Description:

MEDICAL CALL CENTER TELECOMMUNICATIONS AGENT Administrative Support/Clerical Norfolk, VA Department: TELECOM SWITCHBOARD Requisition: ******BR Schedule: PRN Shift: Day, Evening, Night, Rotating, Variable, 7 ON / 7 OFF Hours: Variable, Some Weekends Existing Employees Here BON SECOURS HAMPTON ROADS POSITION SUMMARY Serves as a representative for a hospital-based, multiple function call center. Responsible for relaying incoming, outgoing, and inter-office calls in a friendly, effective and efficient manner. Operates the paging service as part of the Amcom messaging system. Monitors multiple alarm panels and closed circuit television monitors activating notifications based on specific procedures. Responsible for over 100+ answering service clients (physicians and hospital departments,) paging correct on call providers. Performs other duties as assigned and attends meetings and educational classes as required. JOB REQUIREMENTS 1. Work requires the ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively at a high school or GED level; with a minimum of six months of recent customer service experience in a call center environment, medical call center preferred. 2. Work requires the interpersonal skills and a customer service orientation necessary to answer calls, relay messages and communicate effectively with internal and external callers in a tactful and respectful manner. Use a calm, tactful demeanor and appropriate communications during sensitive, emotional and crisis situations. Also requires the ability to appropriately handle angry and/or distressed callers. 3. Work requires strong communications skills, a pleasant friendly voice, and professional appearance in representing the IS Telecommunications Department to medical staff, patients and the public. Also requires the ability to perform as a team member and work under pressure. 4. Work requires the ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for emergency situations, such as fire, medical emergencies, disaster drills, and security and maintenance emergencies; as well as the ability to multitask in a fast-paced work environment. 5. Work requires the availability to work all shifts, including in inclement weather, travel between multiple facilities as necessary; therefore requires reliable transportation. Employee will be required to rotate on call after hours and weekends. Individual must work with little or no supervision. 6. Requires computer knowledge and the ability to utilize software applications such as Microsoft Outlook, Microsoft Word and Internet Explorer, and additional software programs as implemented. Also must be able to multitask between various software applications.

Keywords: Bon Secours Health System, Inc., Norfolk , MEDICAL CALL CENTER TELECOMMUNICATIONS AGENT, IT / Software / Systems , Norfolk, Virginia

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