Technical Support Analyst I
Posted on: April 18, 2019
ADP is hiring the next Technical Support Analyst. We're looking for
a problem solver and solution finder with experience in customer
service to support our clients with product upgrades, maintenance,
and diagnostics. We know you're busy so we'll get right to the
point. Does this sound like you?
* Puzzle solver. Sees obstacles as opportunities. Uses logic and
judgment to navigate and unravel challenges.
* Analytical mastermind. Examines systems and spots trends that
others wouldn't find.
* Insightful strategist. Transforms insights into ideas and ideas
* Technical whiz. Intrigued by the ever-evolving world of
* Trusted Advisor. Lives integrity and delivers on promises...
Then, #HelloWork! You may just the person we're searching for.
First things first: We believe people make great companies, not the
other way around. Our people make all the difference in delivering
innovative HR technologies and solutions that help employees all
over the world do their jobs better.
At ADP we are driven by your success. We engage your unique talents
and perspectives. We welcome your ideas on how to do things
differently and better. In your efforts to achieve, learn and grow,
we support you all the way. If success motivates you, you belong at
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
What's our secret sauce for success? Well, that's easy. It's our
growing team of fantastic associates who make it all happen. We're
collaborative, fast-paced, transparent, and fun. And we'll expect
the same from you.
On this team, the goal is simple: Provide the unmatched service
that allows our technologies to deliver and exceed client
expectations. How? As a Technical Support Analyst, you'll work with
our clients and find creative solutions to complex challenges.
Ultimately, your work will ensure that our newest and shiniest
products are matching demand, setting new standards for our
competition, and changing the world of work for our clients.
THINGS YOU'LL DO:
* Provide on-the-spot technical support for ADP products, helping
clients with product hardware, software and operating system issues
via phone or remote access
* Effectively troubleshoot, replicate, and develop creative
solutions for client challenges, escalating to second level
support, if needed.
* Be the subject matter expert for industry standard technology,
such as browser web support, user access issues, web site
customization, etc., while continuing to stay up-to-date on
emerging technology and trends and remaining proficient on
networks, operating systems, hardware, software, databases,
browsers and related products
* Be the liaison between Implementation, Client Services,
Management and Corporate Support to ensure high impact challenges
are resolved in a timely and satisfactory manner
- Provide assistance to our clients by guiding, advising, and/or
training on how to create and edit reports within the system
- If necessary, create reports on behalf of the client. Discuss
and negotiate fees if necessary and acquired signed paperwork from
the client. This will require the collection of data, sorting,
filtering, formatting and verifying the data.
- Interpret data, analyze results using statistical techniques
and provide ongoing reports
EXPERIENCE YOU NEED:
* 1 + year(s) Client/Customer Services experience
BONUS POINTS FOR THESE:
- Bachelor's Degree or Equivalent in Education
- MCP or Equivalent experience
- Experience with Microsoft office suite, client server,
Operating Systems, TCP/IP
- Skilled in troubleshooting and analysis technical
communication, as well as written and verbal communication
We're designing a better way to work, so you can achieve what
you're working for. Consistently named one of the 'Most Admired
Companies' by FORTUNE-- Magazine, and recognized by DiversityInc--
as one of the 'Top 50 Companies for Diversity,' ADP works with more
than 740,000 organizations across the globe to help their people
work smarter, embrace new challenges, and unleash their talent.
"Always Designing for People" means we're creating platforms that
will transform how great work gets done, so together we can unlock
a world of opportunity.
At ADP, we believe that diversity fuels innovation. ADP is
committed to equal employment opportunities regardless of race,
color, genetic information, creed, religion, sex, sexual
orientation, gender identity, lawful alien status, national origin,
age, marital status, or protected veteran status. We support an
inclusive workplace where associates excel based on personal merit,
qualifications, experience, ability, and job performance.
Keywords: ADP, Norfolk , Technical Support Analyst I, IT / Software / Systems , Norfolk, Virginia
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