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Software Support Analyst

Company: TEKsystems
Location: Norfolk
Posted on: February 14, 2019

Job Description:

Looking for something new and exciting? Why not work for us, we offer modern, open working environment (collaboration), casual attire, free fridays breakfast, and great team to work with!Seeking for an Analyst I and II to join our growing company. We're currently working with one of the largest financial company in the country and ready to tackle the projects! What we're looking for:

  • Experience working within the SDLC
  • Experience in gathering requirements, technical documentation, and/or creating powerpoint slide decks for customer presentation
  • Experience working with databases. The environment will be working with the following:* familiar/comfortable with databases (especially MS SQL) and web services* well-versed in SDLC concepts and practices like defining and running test cases, promoting from dev to qa to UAT to prod, using a code repository with branches* able to think through developing scale-able software (at least know the right questions to ask customer like "how many concurrent users to you expect at peak?" "how many records do you expect to process each 24 hours." "What response time do you expect when user submits file with 100 records?")* good at troubleshooting and diagnosing problems* know how to report bugs/issue to a development team of grumpy coders (including important info in the bug report like "steps to reproduce, expected behavior, version of software bug was found)* able to research and resolve your own issues* able to ask for help when you are stuck for too longSome of the business qualities would be: * Ability to prioritize features* Time management skills* Ability to interpret business requirements into a technical designs/specs* Experience with agile development is a plus, but not necessarily required* Ability to motivate and lead the project devs. The job is more than tasking out your developers. Keeping them involved and invested in learning the business process and the technical design will keep the project in a good state.

    Who are we:We're an enterprise workflow and rules technology that provides an extensible, graphically configured platform which enables companies to drastically reduce time to market for their applications.Please include your last 3 managerial/supervisory/lead references along with your resume. Must be able to work under our W2. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. - provided by Dice Software Support Analyst

    Keywords: TEKsystems, Norfolk , Software Support Analyst, IT / Software / Systems , Norfolk, Virginia

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