VSU - Technical Support Analyst - 100% ON SITE (791880)
Company: Advanced Network Consulting
Location: Colonial Heights
Posted on: April 1, 2026
|
|
|
Job Description:
Technical Requirements Operating Systems: Proficiency in Windows
10/11 and macOS environments. Software Suites: Strong
troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and
cloud-based apps. Networking Basics: A solid understanding of
TCP/IP, DNS, VPN clients, and home Wi-Fi configurations. Identity
Management: Basic experience with Active Directory or Azure AD
(password resets, unlocking accounts, group memberships). Hardware
Savvy: Ability to walk a user through cabling, docking stations,
and peripheral setups over the phone. What We’re Looking For:
Communication Skills: The ability to translate "tech-speak" into
helpful instructions for non-technical users. Empathy & Patience:
The ability to remain calm and professional when dealing with
frustrated or non-technical users. Active Listening: Picking up on
the "clues" a user gives to diagnose an issue they might not have
the words to describe. Clear Communication: The "Translate
Tech-to-Human" skill—explaining complex fixes in simple,
jargon-free language. Multitasking: The ability to type accurate
notes while speaking and navigating multiple screens. Our
Commitment to You We believe in clear expectations and constant
growth. You can expect frequent, constructive feedback, interim
evaluations to track your progress, and all the resources you need
to master your role and hit your performance goals. Requirements &
Qualifications Minimum Qualifications · Education: Associate’s
degree in Information Technology, Computer Science, or a related
field (or equivalent professional experience). · Technical
Proficiency: Hands-on experience troubleshooting Windows/MacOS
environments and common hardware (desktops, and laptops). ·
Compliance Knowledge: Basic understanding of IT security principles
and data privacy standards. Preferred Skills · Certifications:
CompTIA A, Network, or Google IT Support Professional Certificate.
· Customer Service: A background in Help Desk technical support,
ideally in an academic or corporate setting. Physical Requirements
· Ability to work 100% on-site with possible Telework options ·
Ability to lift and move computer equipment (up to 30 lbs.) and
navigate classroom environments to perform installations.
Requirements Empathy & Patience: The ability to remain calm and
professional when dealing with frustrated or non-technical
usersRequired 3 Years Perform other duties as related to the
Technology Services and as assigned by Manager of IT Services
and/or Chief Information OfficerRequired 3 Years Active Listening:
Picking up on the "clues" a user gives to diagnose an issue they
might not have the words to describeRequired 3 Years Clear
Communication: The "Translate Tech-to-Human" skill—explaining
complex fixes in simple, jargon-free languageRequired 3 Years
Multitasking: The ability to type accurate notes while speaking and
navigating multiple screensRequired 3 Years
Keywords: Advanced Network Consulting, Norfolk , VSU - Technical Support Analyst - 100% ON SITE (791880), IT / Software / Systems , Colonial Heights, Virginia
