CRM Technical Business Analyst (Salesforce)

Company: Barclays
Location: Norfolk
Posted on: March 20, 2023

Job Description:

As Barclays' CRM Technical Business Analyst (Salesforce), based in New York will be working closely with various stakeholders within IT, Control functions and the business to define the requirements for the CRM for Banking salesforce.com platform, work with the globally distributed development team to deliver on those requirements and also help with the testing of the deliveries.Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.WHAT WILL YOU BE DOING?

• Participating in requirements gathering & definition, analysis, and design phases
• Acting as liaison and coordinator between stakeholders and technology team, communicating effectively with each group using their preferred vocabularies
• Assisting with testing cycles, utilising off-shore testing team and coordinating business involvement
• Answering queries in the support queue and maintain the issues/features tracking database--
• Preparing management reports to track status of deliverables, system usage KPIs and delivery progress against roadmap
• Monitoring solution quality and advise project manager and team leads on areas for process improvement
• Assisting the team in evaluating trade-offs between quality, features and delivery
• Evaluating current business processes to identify potential areas of improvementWHAT WE'RE LOOKING FOR:
  • 5+ years' experience in an Investment banking environment, with strong skills in analysing business processes, supporting data structures and recommending improvements--
  • 2+ years' experience working as part of an agile development team--
  • Knowledge of SQL, software development and SDLC--
  • Undergraduate degree in Computer Science or equivalent field--SKILLS THAT WILL HELP YOU IN THE ROLE:
    • Master's degree in a technical field--
    • Great analytical skills and ability to use them in multiple user and IT environments globally--
    • Knowledge of Salesforce (nice to have) --
    • Proactive team player with well-developed interpersonal skills--WHERE WILL YOU BE WORKING?You will be working at our Americas Headquarters at 745 Seventh Avenue. This 37-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.Because this position involves regular in-person contact with other employees and stakeholders, the Company requires proof of vaccination against COVID-19. As an equal opportunity employer, the company will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and a local law.

Keywords: Barclays, Norfolk , CRM Technical Business Analyst (Salesforce), IT / Software / Systems , Norfolk, Virginia