Technical Project Manager

Company: CBRE
Location: Norfolk
Posted on: July 31, 2022

Job Description:

Technical Project ManagerJob ID68725Posted02-Jun-2022Service lineAdvisory SegmentRole typeFull-timeAreas of InterestWorkplace StrategyLocation(s)Remote - US - Remote - US - United States of America**JOB SUMMARY**We provide meaningful engagements to develop impactful and achievable business solutions leveraging technology. This role is accountable for the management of one or many client related projects with minimal oversight. These projects may be self-performed, carried out by internal staff, outsourced to external vendors or any combination of these. Responsibilities include analysis, building presentations, leading work streams, and client management. This role may take on new business development efforts, with the support of senior management. They will oversee projects from inception to final completion and closely manage them throughout their progression. Where implementation projects are converted into on-going maintenance scope, this role will be an integral part of the transition team.**ESSENTIAL DUTIES AND RESPONSIBILITIES**Manage Client Expectations & Communication:---Manage effective and efficient meetings with client and internal team members.---Track project costs and manage client invoicing / payment collection as well as financial forecasting.---Provide detailed status reports on a recurring basis including customer budget and forecast.---Provide reporting of key business metrics for productivity tracking and client business reviews (SLA compliance, work order volumes, stats from projects for recurring business reviews).---Manage, or assist in management of, client escalations or conflict resolution.---Build rapport with clients and actively promote / support relationship with Account Managers.---Communicate and manage appropriate expectations with client about project work. Ensure team delivers at or above client expectation.Manage and Execute Project:---Manage scope, schedule and budget for projects and engagements large to small from initiation to close with minimal assistance. Project Managers will often be managing multiple projects or engagements at any given time. These projects or engagements may also span multiple services and clients as well.---Manage and execute project setup, internal and external kickoff, internal schedules and resource planning.---Manage internal project team tactical execution, escalating issue internally, conflict resolution, removing barriers and answering questions, and keeping managers of talent informed of performance.---Manage all documentation associated with the creation and management of projects and sub-projects and provide written communication for the overall engagement (meeting minutes, project updates, SOWs, change orders, 'what we heard' presentations).---Identify, manage, and mitigate risks associated with project or client engagement. Identify obvious technical risks and work to mitigate (may often require consult with technical consultant).---Write and execute change orders when applicable (in accordance with client defined process).---Execute project closeout activities including plus delta session, transition to support, and support Account Manager with delivery of project summary to Marketing Team.Support New Project Opportunities:---Define project scope and provide detailed preliminary and final cost estimates.---Identify sales opportunities, alert Account Manager, and help close opportunities.---Maximize opportunities to continue existing engagements through focus on additional value that can be delivered to client.---Assist in Sales process with drafting Statements of Work for client engagements, proposals and RFP responses.Support People Development:---Give regular positive and constructive feedback to project or engagement team members. Escalate persistent and / or major performance issues to Buildingi Manager.Situational:---The willingness and ability to travel and work onsite at the Customer's offices and represent the services provided to the client with the utmost professionalism.**SUPERVISORY RESPONSIBILITIES**May provide formal supervision to individual employees within single functional or operational area. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.**QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.---Extreme attention to detail and top organizational skills---Strong communication skills---Solid technical knowledge / aptitude---Strong knowledge of technology solutions & client services---Strong bias toward action and performance; proven success in delivering against expectations and objectives---Consistently 'works out loud' in a collaborative fashion with others on the team---Demonstrated ability to work in highly dynamic, fast paced environment and across organizational and geographies boundaries---Strong presentation, verbal and written communication skills---Global experience; demonstrated ability to work with and across cultures---Ability to anticipate and understand the emerging needs of clients---Ability to establish and maintain effective relationships with customers and to gain their trust and respect---Experience of leading by example and instilling strong client focus throughout the organization---Rigor and logic to solve difficult problems with effective solutions---Self-managed, responsive, and dedicated to client success---Proven ability to handle complex issues, delivering on time and within budget---Ability to travel and to work virtually with other colleagues---Strong relationship building and stakeholder management skills---High degree of independence, initiative, responsibility, and accountability**EDUCATION and EXPERIENCE**Relevant experience in project management, consulting, change management or organizational development is required.Bachelor's Degree (BA/BS) in Business, or a related discipline from 4-year college or university with relevant experience and/or training is preferred.**CERTIFICATES and/or LICENSES**None.**COMMUNICATION SKILLS**Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.**FINANCIAL KNOWLEDGE**Requires intermediate to advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages. Conducts intermediate to advanced financial analysis.**REASONING ABILITY**Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.**OTHER SKILLS and/or ABILITIES**Advanced skills in Microsoft Office suite applications required.Knowledge of software productivity tools and user experience with Microsoft SharePoint or Power Platform are preferred.**SCOPE OF RESPONSIBILITY**Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Errors in judgment may cause mid-term impact to coworkers, supervisor, department and/or line of business.CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law._NOTE:_ _An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing._CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Keywords: CBRE, Norfolk , Technical Project Manager, IT / Software / Systems , Norfolk, Virginia