NorfolkRecruiter Since 2001
the smart solution for Norfolk jobs

Payroll Solutions Spec I-1L314K

Company: ADP
Location: Norfolk
Posted on: October 13, 2019

Job Description:

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.POSITION SUMMARY:The Payroll Solutions Specialist supports Major Accounts Comprehensive Services Client users with Comp Payroll on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.RESPONSIBILITIES:

  • Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.
  • Supports Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
  • Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
  • Assists and supports Clients with Payroll processing questions and issues and collaborates with Payroll Processing Representative to communicate updates, changes or issues from Clients to ensure timely and accurate payroll processing
  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.?
  • Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
  • Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.
  • Completes complex projects including:
    • Calculation updates, special reports, tax amendments, company setup, troubleshooting
    • PTO, OT, Double Time, etc. researches historical data for adjustments needed
    • Researches Benefit Accruals recalculates and imports corrections
    • Assists Client with tax changes for understanding, conducts research and follow-ups as needed
    • Works with RM to provide consultative support/ recommendations on optimizing utilization of product offerings. Participates in ongoing Client status calls and Implementation calls to review, understand and provide guidance on Payroll Setup and identify and resolve potential issues.
    • Proactively communicates and reaches out to Client base to identify any upcoming Company changes/updates and collaborates with Clients to address any issues or concerns.
    • Maintains CIT standard documentation for Clients - document needs to be continually updated based on Client details on payroll processing and should include Client expectations
    • Resolves issues from Quarter and Year-end error prevention notices by working with Client to determine corrections needed and generates details on changes needed for processing of additional payroll
    • Notifies Client Managers of tax related changes requiring employee level changes based on information provided from ADP Corporate for all Clients
    • Monitors Tax Registration Services once the Client is live - verifies tax registrations are live on statistical summary report and verifies that all jurisdictions are active and notifies Client as needed
    • Performs other related duties as assigned.
    • Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.QUALIFICATIONS REQUIRED:Experience: Minimum 2 years? Preference will be given to candidates who have the following:
      • High-level payroll knowledge including payroll skills for processing client payrolls. Accuracy and dependability important since errors or omissions can directly impact client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
      • Basic knowledge of payroll tax principles and wage and hour laws
      • Strong verbal and written communication skills
      • Ability to analyze and resolve problems through effective customer interface and communication
      • Must be able to work under time constraints to ensure that deadlines are met
      • Excellent Professional Customer Service Skills?
      • Strong Organizational Skills
      • Strong Process and documentation skills
      • Strong Research Skills
      • Proficient in MS Office applications, especially Word and Excel Proficiency in using PC?
      • Consultative Skills We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE? Magazine, and recognized by DiversityInc? as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Norfolk , Payroll Solutions Spec I-1L314K, Human Resources , Norfolk, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Human Resources Jobs


HOME BASED RECRUITING SPECIALISTS/BENEFITS SPECIALIST
Description: NATIONWIDE Health and Dental Benefits Discount Company currently interviewing for two positions:
Company: Ameriplan
Location: Suffolk
Posted on: 10/16/2019

Health Benefits Consultant / Trainer - Part-time
Description: The nation's premier private provider of healthcare access in the US is looking for motivated self-starters to enjoy a career with our company. Our healthcare programs are primarily designed to help people (more...)
Company: Myownhomecareer
Location: Chesapeake
Posted on: 10/21/2019

Payroll Implementation Specialist II
Description: ADP is hiring an Implementation Specialist. In this position, you'll couple your knowledge base with our top-ranked training programs to create exceptional on-boarding experiences for each product or (more...)
Company: ADP
Location: Norfolk
Posted on: 10/20/2019


Recruiters Needed " telecommute
Description: America 039 s 1 Consumer driven Health Care is looking for motivated people who will lead the way in Health Care
Company: Ameriplan
Location: Richmond
Posted on: 10/18/2019

Health Benefits Consultant / Trainer - Part-time
Description: The nation's premier private provider of healthcare access in the US is looking for motivated self-starters to enjoy a career with our company. Our healthcare programs are primarily designed to help people (more...)
Company: Myownhomecareer
Location: Richmond
Posted on: 10/20/2019

Virtual Recruiter
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Chesapeake
Posted on: 10/20/2019

Seasonal Store Associate/Stocker - 1411 - Now Starting at $9.50/HR
Description: Description br br Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned. (more...)
Company: Big Lots
Location: Richmond
Posted on: 10/15/2019

Benefits Consultant / Trainer / Business Developer work at home
Description: Are you a single parent, teacher or individual looking for a new career opportunity We Have an amazing opportunity for you to change your life and help you have freedom and legacy income. We are seeking (more...)
Company: Ameriplan
Location: Suffolk
Posted on: 10/20/2019

Joint Information Ops Analyst Trainer / Military Trainer 2 / Sec with Security Clearance
Description: Are you interested in expanding your career through experience and exposure, all the while supporting a mission that seeks to ensure the security of our nation and its allies If so, then Northrop Grumman (more...)
Company: Northrop Grumman
Location: Suffolk
Posted on: 10/18/2019

Seeking Training and Benefit Specialist Recruiter to Work from Home!
Description: Elite National Discount Healthcare and Dental Benefits Company Seeks Customer Service Reps to talk
Company: Ameriplan
Location: Virginia Beach
Posted on: 10/21/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Norfolk RSS job feeds