Client Human Resources Consultant
Company: ADP
Location: Norfolk
Posted on: June 24, 2022
Job Description:
ADP is hiring a Human Resources Consultant.
- Are you ready to join a company offering career advancement
opportunities throughout your career journey?
- Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
- Are you looking for an inclusive environment with a culture of
collaboration and belonging?If so, this may be an opportunity for
you. Read on and decide for yourself.In this role, you'll be a
trusted advisor to our clients, using your HR experience, ADP
product expertise, and consulting skills to solve their most
critical business challenges. You may provide support using any
combination of phone, email, or chat-based communication. The
nature of what you do every day will not change -- your #1 goal is
to help clients when they reach out. However, every day will be
different because the client questions you receive will vary, as
will the solutions you provide. There will be no shortage of new
questions, which will keep things interesting. But don't worry, our
top-ranked training will help to set you up for
success!Adaptability, empathy, self-motivation, and organization
skills are must-haves in this job. You will need to balance your
workload, handle back-to-back inquiries, focus on what's important,
and stay up-to-date on ADP and external policy changes. In return,
you can expect job satisfaction through being that one person who
saves the day for our clients. All while advancing your career at a
stable, highly-respected Fortune 250 company that prides itself on
its welcoming, inclusive workplace where you are valued and
supported. Things can move fast here, so the pace shouldn't scare
you. We still find time for a healthy dose of fun.A little about
ADP: We are a global leader in human resources technology, offering
the latest AI and machine learning-enhanced payroll, tax, human
resources, benefits, and much more. We believe our people make all
the difference in cultivating an inclusive, down-to-earth culture
that welcomes ideas, encourages innovation, and values belonging.
We've received recognition as a global Best Places to Work and a
recipient of many prestigious awards for diversity, equity, and
inclusion, including a DiversityInc - Top 50 Company, Best CEO and
company for women, LGBTQ+, multicultural talent, and more. As part
of our deep DEI commitment, our CEO has joined the OneTen coalition
to create one million jobs for Black Americans over the next ten
years. Learn more about DEI at ADP on our YouTube channel:
http://adp.careers/DEI_Videos.Ready to #MakeYourMark? Apply now!To
learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_VideosWHAT YOU'LL DO:
ResponsibilitiesWhat you can expect on a typical day:
- Research, Troubleshoot, and Resolve. You will serve as an HR
expert to ADP's largest clients and support ADP's most complex
products/technologies. You will solve client problems -- taking a
broad perspective to identify solutions. You will work
independently to resolve issues and provide guidance in only the
most complex situations. You will also work proactively with
clients to provide information, best practices, and training on ADP
solutions.
- Communicate and Exceed Client Expectations. You will use your
strong interpersonal skills, HR, and ADP product knowledge to
communicate with customers and resolve issues. You will set
priorities, organize your day, multi-task, change direction, and
provide prompt follow-up. You will strive to exceed client
expectations in every interaction. You hold yourself to the highest
ethical standards and live ADP's core value of "Integrity is
Everything."
- Provide Recommendations & Educate. You will interpret internal
or external business issues and recommend solutions/best practices
to ADP leadership and clients. You will share knowledge and best
practices with less experienced Consultants and Specialists at
ADP.TO SUCCEED IN THIS ROLE: Required Qualifications
- At least 3 years of professional consulting experience or
equivalent experience as a practitioner in a systems-related
organization
- At least 5 years of experience in a customer service or human
resources environment, with proven ability to produce positive
results
- PHR/SPHR certification or Master's degree in relevant
field
- A college degree is great but not required. What's more
important is having the skills to do the job. If you don't have a
college degree, other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork,
adaptability, organization, and follow-through will help you build
team and client relationships, identify solutions, and achieve
success.YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
insights.
- Belong by joining one of nine Business Resource Groups to
connect globally with networks and allies who share common
interests and experiences.
- Grow your career in an agile, fast-paced environment with
plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and
mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1
because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to
provide exceptional service to our clients, and none of that
happens without each of us taking care of ourselves and being there
for one another.
- Join a company committed to giving back and generating a
lasting, positive impactupon the communities in which we work and
live.
- Get paid to pay it forward. Company-paid time off for
volunteering for causes you care about.
Keywords: ADP, Norfolk , Client Human Resources Consultant, Human Resources , Norfolk, Virginia
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