Payroll Solutions Specialist
Posted on: November 17, 2021
ADP is hiring a Payroll Solutions Specialist.
- Are you ready to join a company offering career advancement
opportunities throughout your career journey?
- Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
- Are you looking for an inclusive environment with a culture of
collaboration and belonging? If so, this may be an opportunity for
you. Read on and decide for yourself. In this role, you will join a
high-performing team in ADP's Human Resources Outsourcing
department that provides support and guidance in response to a wide
variety of payroll and tax-related questions and issues presented
by Client Payroll Administrators. You carry the weight of ADP's
service reputation and client satisfaction in your hands. Every
day, you will utilize multiple tools and resources to develop
accurate, comprehensive, and friendly responses to clients'
inquiries regarding payroll practices and tax considerations. The
nature of what you do every day will not change -- your #1 goal is
to help clients. Still, every day will be different because the
questions you receive will vary, as will the solutions you provide
each client. There will be no shortage of new questions you'll
receive, which will keep things interesting, and our top-ranked
training will help to set you up for success! To thrive in this
role, you must be comfortable working in a metrics-driven call
center environment as part of a structured day. You have a way with
clients that builds rapport, establishes trust, and shines with
professionalism. Over the phone and in writing, your communication
style is clear and easy for our clients to understand and take
action on. As a result, your client satisfaction scores make you
proud. Pace should not scare you. We also have a healthy dose of
fun. Not only can you find a career here, but friendships that last
in a company that values inclusion. A little about ADP: We are a
global leader in human resources technology, offering the latest AI
and machine learning-enhanced payroll, tax, human resources,
benefits, and much more. We believe our people make all the
difference in cultivating an inclusive, down-to-earth culture that
welcomes ideas, encourages innovation, and values belonging. We've
received recognition as a global Best Places to Work and a
recipient of many prestigious awards for diversity, equity, and
inclusion, including a DiversityInc-- Top 50 Company, Best CEO and
company for women, LGBTQ+, multicultural talent, and more. As part
of our deep DEI commitment, our CEO has joined the OneTen coalition
to create one million jobs for Black Americans within ten years.
Learn more about DEI at ADP on our YouTube channel: Ready to
#MakeYourMark? Apply now! To learn more about Client Services at
ADP, watch here: WHAT YOU'LL DO: Responsibilities What you can
expect on a typical day:
- Product Support. You will respond to client questions regarding
our payroll and benefits products and provide application and
product navigation support. Support activities can include: data
maintenance, set up, configuration changes for multiple options
(e.g., Vacation/Paid Time Off , Special Calculations, Time and
Attendance schedule, 401k, and more) and new feature set up
requests (e.g., Group Term Life, Health Savings Account, direct
deposit calculations, Benefit Accruals, etc.).
- Payroll Processing & Tax. You will assist clients with payroll
processing and solve any issues that may arise. You will assist
clients with tax changes for understanding, conduct research, and
follow-up as needed. To ensure timely and accurate payroll and tax
processing, you will provide timely communication to the correct
parties for any updates, changes, or client issues. You will
monitor Tax Registration Services via a report once the client is
live and verify all jurisdictions are active. You will use online
tools in your daily role to do your job.
- Consultation. You will act as a trusted advisor to your clients
and provide consultative support and recommendation on product
optimization during status calls and other interactions.
- Quarter and Year-End Support. During these periods, you will
play a critical role where we resolve issues in partnership with
our clients that surface in error prevention notices. Together, you
will determine corrections and generate details on changes needed
for processing additional payroll.
- Reporting and Analysis. You will work on complex projects,
including calculation updates, special reports, tax amendments,
company set up, troubleshooting, and more. You will research
historical data, determine adjustments, and use online tools to
- Collaborate and Communicate. You will collaborate with internal
teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly
third-party vendors to identify and resolve issues and ensure that
these services meet client expectations. You will escalate issues
when necessary and communicate status and resolution to the client.
You will also share upcoming changes with your clients that could
impact them and address their concerns. You will create standard
client documentation and update it regularly. TO SUCCEED IN THIS
ROLE: Required Qualifications
- At least two years of experience, OR
- Military experience where skills including teamwork,
adaptability, organization, and follow-through will help you build
team and client relationships, identify solutions, and achieve
- You will have occasional extended hours during peak seasons and
may work 5 - 10 hours of overtime 6 - 8 weeks of the year. BONUS
POINTS FOR THESE: Preferred Qualifications
- High-level payroll knowledge, including payroll skills for
processing client payrolls.
- Basic knowledge of payroll tax principles and wage and hour
laws. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
- Belong by joining one of nine Business Resource Groups to
connect globally with networks and allies who share common
interests and experiences.
- Grow your career in an agile, fast-paced environment with
plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and
- Be your healthiest. Best-in-class benefits start on Day 1
because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to
provide exceptional service to our clients, and none of that
happens without each of us taking care of ourselves and being there
for one another.
- Join a company committed to giving back and generating a
lasting, positive impactupon the communities in which we work and
- Get paid to pay it forward. Company-paid time off for
volunteering for causes you care about. What are you waiting for?
Apply today! Explore our COVID-19 page to understand how ADP is
approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance. Ethics at ADP: ADP has a
long, proud history of conducting business with the highest ethical
standards and full compliance with all applicable laws. We also
expect our people to uphold our values with the highest level of
integrity and behave in a manner that fosters an honest and
respectful workplace. Click to learn more about ADP's culture and
our full set of values.by Jobble
Keywords: Adp, Norfolk , Payroll Solutions Specialist, Human Resources , Norfolk, Virginia
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