Payroll Solutions Specialist I
Company: ADP
Location: Norfolk
Posted on: January 10, 2021
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Job Description:
ADP is hiring a Payroll Solutions Specialist.Thanks for
clicking! Let us tell you a little more...* Does nothing stop you
from persevering until you get things perfect?* Have you got the
power to transform problems into first-class solutions? * Do you
love people and thrive in a fast-paced, fun environment? (Oh yes,
we used the "L" word. It's that serious.)If so, then this may be
just the opportunity you've been searching for. Don't just take our
word for it! Read on to see for yourself.First, a little something
about ADP. We believe great companies are built not only by great
people -- but for them. Every day we strive to design a better way
to work helping employees at organizations around the world to stay
productive and achieve their potential. We're always designing for
people, starting right here with our one-of-a-kind culture and
people like you.As a Payroll Solutions Specialist, you'll be part
of a high-performing team that supports Major Accounts
Comprehensive Services client users by providing guidance and
research in response to a wide variety of questions and issues
presented by Client Payroll Administrators. You'll use multiple
tools and research resources in order to develop an accurate and
comprehensive response to a wide range of inquiries regarding
payroll practices and tax considerations.Does this sound like you?*
Connector and Problem Solver. You're comfortable working in the
heart of your personal command center, communicating on the phone,
and multi-tasking to solve problems quickly with satisfying
resolutions. * Laser-Focused. To say you are "detail-oriented" is
an understatement; you are obsessed with accuracy and getting
things right.* Team Spirited. You achieve more with others and
value a culture where you can be you.* Trusted Advisor. You live by
integrity and deliver on promises... every time.WHAT YOU'LL DO:
Responsibilities * Respond to questions from clients regarding the
use of the WFN, PayX, ezLM, Portal, and HRB applications. Provide
application/navigation support.* Support clients with client data
maintenance, setup, configuration changes in AutoPay Mainframe,
WFN, ezLM, HRB and the Portal and coordinate with all functional
areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k,
etc.) as needed.* Perform new feature set up requests (e.g. Group
Term Life, HSA, direct deposit calcs, special calcs, Benefit
Accruals, Multi-J, split wraps, add'l locations, etc.).* Assist and
support clients with payroll processing questions and issues and
collaborate with Payroll Processing Representative to communicate
updates, changes or issues from clients to ensure timely and
accurate payroll processing.* Use online tools and other resources
to research and respond to client inquiries requiring guidance on
how to address a wide variety of payroll, pay practice and payroll
tax questions and situations. * Collaborate with internal
clients/partners (401k, FSA, Tax, etc.) and/or third party vendors
involved in providing services to identify and resolve issues and
ensure that these services meet client expectations.* Escalate
client issues to SSS, Tech Services, Project Services, Connections
Team, Carriers, Development or other 3rd parties as appropriate.
Communicate status and resolution to client.* Complete complex
projects including: * Calculation updates, special reports, tax
amendments, company setup, troubleshooting* PTO, OT, Double Time,
etc. - research historical data for adjustments needed* Research
Benefit accruals, recalculate, and import corrections* Assist
client with tax changes for understanding, conduct research and
follow-up as needed.* Work with RM to provide consultative support/
recommendations on optimizing utilization of product offerings.
Participate in ongoing client status calls and implementation calls
to review, understand and provide guidance on payroll set up and
identify and resolve potential issues.* Proactively communicate and
reach out to client base to identify any upcoming company changes;
update and collaborate with clients to address any issues or
concerns.* Maintain CIT standard documentation for clients;
document needs to be continually updated based on client details on
payroll processing and should include client expectations.* Resolve
issues from Quarter and Year-end error prevention notices by
working with client to determine corrections needed and generate
details on changes needed for processing of additional payroll.*
Notify Client Managers of tax-related changes requiring employee
level changes based on information provided from ADP Corporate for
all clients.* Monitor Tax Registration Services once the client is
live - verify tax registrations are live on statistical summary
report and that all jurisdictions are active and notifies client as
needed.* Performs other related duties as assigned.* Occasional
extended hours during peak seasons. May work 5 - 10 hours of OT 6 -
8 weeks of the year.EXPERIENCE YOU'LL NEED: Required
Qualifications* Minimum of two years of experience
Keywords: ADP, Norfolk , Payroll Solutions Specialist I, Human Resources , Norfolk, Virginia
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