Operations Manager - Chili's Norfolk, VA

Company: Star Concessions
Location: Fort Monroe
Posted on: April 2, 2026

Job Description:

Description POSITION PURPOSE: Our Operation Managers will oversee all daily foodservice operations for a full-service restaurant located either in an airport or other non-traditional locations. This position is responsible for the financial results of the stores as well as the daily operations, employee training and development, brand protection, lease compliance and overall executing the company policies and procedures. All Operations Managers must possess an active and valid Driver License during their employment. REPORTS TO: General Manager GENERAL RESPONSIBILITIES: Practicing “Every Job Is Everyone’s Job” everyday as well as creating a culture that is in line with a team work environment. Improving and maintaining systems and procedures for ordering, receiving, storing, preparing and serving of food and related products while following all franchise and lease requirements. This includes passing all brand and health inspections with an 85% or better. Ensure all employees are following company policies and procedures each shift Make sound decisions daily that improve the business while upholding all brand standards Bring innovative ideas to move the business forward that are within company policies and guidelines Build and motivate the hourly staff to reach the goals of the store including treating all managers with respect and with professionalism Providing constructive feedback to the staff on company direction and the decisions of the company’s upper management. Ensuring effective communications at all levels. Increase revenue by ensuring proper staffing is maintained and schedules are done based on the best needs of the business and using Hot Schedules to the fullest of its capability Control cost of sales and labor to reach financial goals Follow all Cash Policies and ensure you are completing all required cash audits, ticket audits and cash procedures each shift including knowing each cash handlers cash to credit card ratio and your store’s cash to credit card ratio Use the POS reporting system to monitor sales, fraud and labor by checking it each shift on both your phone and from a desk top or lap top computer Build relationships with the airport employees and concessions staff to increase catering business and solicit ideas and recommendations to improve the operations Build relationships with the franchisor to ensure we are following all brand standards and solicit constant feedback to improve the business Work with the franchisor to ensure all training is being followed to the brand standards Communicate daily and weekly with all managers using the Digital Log Book and company email Communicate regularly with corporate office and respond timely to request if applicable Maintain high food quality and sanitation for all food produced and ensure all products are available 100% of the time Inspect stores daily for standards required including safety and sanitation requirements Attend all P&L meetings for managers to review financial results for the business and make action plans to improve performance Hold all team members accountable to following all standards and policies Effectively managing associate retention. Ensuring proper orientation and training for new hires by following training guidelines. Providing daily on-the-job coaching and feedback. Creating an environment with high expectations for associates (as observed through shift evaluations.) Identifying performance problems and developing and implementing a plan of action to correct the problems. Take responsibility for your operation PAPERWORK DUTIES Properly fill in all required safety, sanitation, line check and prohibited item logs and inspections Following all policies regarding employee check outs, cash logs and all other cash handling paperwork each shift Check email and Hot Schedules Digital Log daily and respond to requests Ensure invoices and daily sales reports are sent in to the corporate office as required by accounting schedule with full signatures and tick marks checking for quality and quantity Review all reports sent weekly by corporate office staff and respond to issues sited – including thoroughly checking your payroll and looking at all your time cards each week Write and execute staff evaluations assigned to you for your stores during eval month Ensure all orders are placed for the store on the vendor schedule as required PERSONAL APPEARANCE The Operations Manager position requires a professional and crisp image. This includes no visible obscene tattoos, natural hair colors, professional hair styles which are not distracting to the guest experience. Make-up must be light and professional. We have a no jewelry policy including earrings. Facial piercings that are not removed may be covered with a BYD face mask offered by the company. Males may have a beard but it must be kept trimmed at no longer than ¼ inch in length. No acrylic fingernails are allowed. Only clear polish is allowed on natural nails if any. Uniforms must be clean and pressed prior to each shift. Males and females with hair shoulder length must be kept tightly and smoothly pulled pack in a bun or pony tail. Manager shirts are to be oxford short or long sleeve pressed shirts or professional blouses for ladies with sleeves.

Keywords: Star Concessions, Norfolk , Operations Manager - Chili's Norfolk, VA, Hospitality & Tourism , Fort Monroe, Virginia