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Customer Service Representative

Company: kSARIA Corporation
Location: Norfolk
Posted on: May 15, 2022

Job Description:

Norfolk, VADescription:
As a recipient of the Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award and a winner of Lockheed Martin's top performing supplier, kSARIA Corporation is an industry leading manufacturer and installer of mission critical interconnect solutions. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions from cable assembly design, fabrication, and installation to logistics management. Job Overview:The Customer Service Representative is the primary interface between kSARIA's customers and the internal organization after a contract has been initiated. The Customer Service Representative will effectively communicate the status of the contract to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction. Position Profile: Field incoming customer requests for order and contract status and provide responses via written correspondence and telephone contact. Enter customer orders and confirm order receipt and delivery dates with customersManage various customer portals and monitor the portals for incoming ordersMonitor and complete all representations and certifications (reps & certs) required by our customersMaintain individual project financial status and initiate required contract actions based on project physical progress and financial milestonesServe as a member of the Project Management Office (PMO)Work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and schedule expedites. Effectively manage the contract review and sign-off processOther duties as they arise to support the outside sales group.

Requirements:
Experience operating in a Project Management environment and understanding of the full Project Management life cycleProficient in Deltek Costpoint software for Government ContractorsAbility to work independently and have highly professional verbal, writing and interpersonal skillsEffective collaboration skillsExtremely tenacious and relentless to closeout customer required actions as timely as possibleComfortable with exposure to highly confidential informationWilling, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organizationStrong Excel, Word, PowerPoint and Microsoft Office skillsWillingness to learn other software tools to continue to progress professionallyMust have previous experience in a Customer Success roleHighly professional and mature attitudeExtremely organized with high attention to detailExperience with ERP systems in a project management environment preferred.Experience and familiarity in US government contracting FAR requirements and business terms andconditions preferred.US citizenship or permanent resident status is required.4 yr college degree or equivalent experience preferred.Employee BenefitskSARIA offers its employees a comprehensive benefits package including the following:Health insuranceDental insuranceVision insuranceGroup Term Life and Long-term DisabilitySupplemental Benefit PlansPersonal Time off401 K retirement plankSARIA is an Equal Opportunity Employer/Disabilities/VeteransPI177620162

Keywords: kSARIA Corporation, Norfolk , Customer Service Representative, Hospitality & Tourism , Norfolk, Virginia

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