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Bar Server

Company: American Queen Steamboat Company
Location: Norfolk
Posted on: May 14, 2020

Job Description:

HIRING 2020 SEASON Our overnight cruises division American Queen Steamboat Company specializes in overnight cruise vessel management and operations. Steamboat/ riverboat overnight cruises along America s rivers and inland waterways are resurgent part of the American experience. For consideration, all applicants must copy and paste this link into a new browser window and complete: Job Purpose The Bar Server is responsible for suggesting and serving both alcoholic and non-alcoholic beverages at various beverage outlets throughout the vessel. Duties_&_Responsibilities * Provide and/or sell alcoholic and non-alcoholic beverages to guests * Relays orders to, as well as serves items from, kitchen and/or bar. * Collects proper payment for beverages. * Has recipe knowledge of all drinks. * Upholds liquor serving laws and never serves to minors or crewmembers. * Knowledge of wine menu for service in all dining areas. * Maintains point of sale system and properly charging passenger accounts for purchases at the bar. * Maintains and cleans all utensils, machinery and equipment. * Maintains a sanitary work area, clean and free of clutter, especially with regard to company policy and Food and Drug Administration sanitation requirements. Work areas include all self-service areas and bar areas. * Perform stores handling and loading of liquor orders onto vessel and/or housekeeping duties on vessel turnover days. * Practice food safety procedures as directed by the Bar Manager. * Maintain stock in bars and requisitioning of liquor and supplies. * Proper use of all drink blending machines. * Proper use of knife for cutting, slicing and dicing of fruit or vegetable for condiments in drinks. * Proper use of glass cleaning machine. * Responsible for assisting with waste disposal. * Responsible for receiving cocktail food items and non-food supplies and storing them in the proper areas in accordance with the FIFO (first in- first out) inventory method. * Set-up and break-down of private parties and special activities. * May assist in mixing various beverages (both alcoholic and non- alcoholic). * Required to attend all meetings scheduled by management. * Fills station bill requirements and participate in drills with regard to passenger safety. * Ensure behavior and performance supports the company s Mission * Follow company values in responding to others in work situations * Meet standards for service behaviors * Use recovery steps to respond to others who are dissatisfied * Make hospitality standards an important part of day-to-day duties * Be a STEAM System example for others * Minimum_Qualifications_&_Requirements * Education: * HS Diploma or Equivalent Required * Professional Certification(s) or License: * TABC Permit (Server Permit) * Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain * Copy of DD214, if Veteran status * Skills & Abilities: * Excellent verbal and written communication skills; must be fluent in English * Ability to interact with individuals at all levels in a pleasant and professional manner * Proficiency with MS Office applications and POS systems * Must maintain a neat, clean and professional appearance * Proficient (advanced preferred) knowledge of fine wine, wine programs/ tastings/pairings * Experience: * At least 2 years of experience in position with similar duties and responsibilities * Cruise industry experience preferred * Other: o Must be at least 21 years of age. o Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing. * Working_Conditions The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level. The Marine operation is subject to varied wake and motion. Positions both live and work onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season. Physical_Requirements * Ability to stand and walk on nearly a constant basis; ability to work long hours each day * Ability to bend, rotate and reach frequently * Ability to carry, push/pull and/or lift materials weighing upwards of 40 lbs * Ascending/descending stairs or ladders safely * Ability to manipulate/handle/grip materials required to perform job * Ability to maneuver through/in/around small and/or confined areas within the vessel * Must be able to maintain both static and dynamic standing balance to complete various duties associated with job * Must be capable of performing emergency duties as listed in the vessel s station bill * Crew bed/bunk equipment are rated for 250 lbs maximum weight capacity per bunk. * EEO

Keywords: American Queen Steamboat Company, Norfolk , Bar Server, Hospitality & Tourism , Norfolk, Virginia

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