Residential Manager (ID/DD)

Company: Village Behavioral Health
Location: Richmond
Posted on: January 15, 2026

Job Description:

Job Description Job Description Salary: $41,000 - $58,000 (DOE) Village Behavioral Health (VBH) is a licensed behavioral health organization providing residential facilities and behavioral health crisis intervention services. Our mission is rooted in the belief thatit takes a villageto foster healing, stability, and recovery. We are dedicated to delivering high quality, person-centered, trauma-informed care to individuals with intellectual and development disabilities along with those experiencing behavioral health crises throughout Virginia. TheID/DD House Managerserves as thefirst-line supervisorresponsible for the daily operations of the residential home - ensuring the health, safety, rights, and overall well-being of individuals receiving ID/DD Waiver services. The position also provides direct supervision, coaching, and performance management for Direct Support Professionals (DSPs); ensures service delivery in accordance with DBHDS licensing regulations, DMAS/DD Waiver requirements, and agency policies; and maintains full compliance with all documentation, staffing, and person-centered service standards. House Managers typically workMonday-Friday 8:00am-4:30pmand must be available on anon-call basis(including weekends and holidays) for house needs such as shift coverage, responding to escalated matters, etc. Primary Duties/Responsibilities: Program & Service Delivery Oversight Ensure allsupports aredeliveredin accordance withthe Individual Support Plan (ISP), provider-specific plans, Safety Plans, medical orders, and DD Waiver requirements. Ensure daily documentation is completed accurately, person-centered, and within required timelines. Monitor staff implementation of goals, protocols, behavior plans, risk mitigation strategies, and community integration activities. Ensure service delivery aligns with all DBHDS licensing regulations, HCBS requirements, and internal agency policies. Maintain readiness for DBHDS licensing reviews, QMR/DMASutilizationreviews, and internal audits. Supervision & Staff Management Serve asfirst-line supervisor for DSPs, providing coaching, oversight, and corrective guidance. Manageto ensureadequate staffingcoverage, andapprove timesheets. Ensure all DSPsmaintaincompliancetrainingsfollowing up accordingly to ensure all staff are within compliance to work. Conduct performance evaluations, file reviews, and ongoing competency checks. Provide on-call support as needed and respond to emergent issues in the home. Health, Safety & Medication Oversight Ensure all health and safety protocols are followed, including infection control, medical appointment follow-up, and environmental safety. Oversee medication administration practices, MAR accuracy, and ensure staff compliance with delegated nursing requirements. Respond to incidents, complete incident reports, and ensuretimelysubmission to internal QA. Ensure home cleanliness, organization, hazard-free environment, and proper food storage. Individual Rights & Community Integration Ensure individuals rights, choices, autonomy, and dignity areupheld at all times. Ensure community activities are meaningful, documented, and aligned with person-centered planning. Collaborate with Support Coordinators, families, nurses, and clinical team members to address ISP changes or concerns. Administrative & Operational Oversight Maintain household budgetsandreceipts documentation. Oversee grocery inventory, personal supplies, and tracking systems. Ensure vehicles aremaintained, clean, inspected, and documentation logs areaccurate.Conductweekly home walkthroughs and compliance checklists. Required Qualifications: Minimum of4 years experienceworking with individuals with developmental or intellectual disabilities. Minimum1 year of supervisory or shift-lead experiencein residential or community-based services. Valid drivers license with acceptable driving record and reliable transportation. Strong knowledge of DBHDS licensing regulations, HCBS requirements, and DD Waiver service expectations. Ability to complete andmaintainall state- requiredtrainings(CPR/FA, behavior management, medication administration ifrequired). Strong written documentation skills and proficiency with electronic health records. Strong crisis management, decision-making, and conflict resolution skills. High school diploma or equivalentrequired. Preferred Qualifications: 6years experienceworking with individuals with developmental or intellectual disabilities. 2 years of supervisory or shift-lead experiencein residential or community-based services. Associate or bachelor's degree in human services, psychology, or related field. In addition to competitive salaries, all full-time employees are offered: Health, Dental, and Vision Insurance Paid Time Off & Holidays Performance Bonuses CEU Training/Professional Development Stipend 401K Village Behavioral Health is an equal opportunity employer.

Keywords: Village Behavioral Health, Norfolk , Residential Manager (ID/DD), Healthcare , Richmond, Virginia