Network Operations Center Manager with Security Clearance
Company: Artech Information Systems
Posted on: November 11, 2019
Responsibilities: ? Manage day-to-day activity of employees to
ensure proper service delivery in the critical business areas of
Incident, Change, Service Level, and Problem Management.
? Coach and mentor all subordinates on the execution of processes
? Ensure accurate time keeping of employees. Approve timesheets,
paid time off, holidays, and over time. Responsible for employees'
development, including evaluations, promotions, transfers, hiring,
and salary recommendations.
? Work directly with Human Resources to resolve employee personnel
issues. Provide oversight of all outage recovery efforts.
? Manage personnel to ensure trouble tickets are accurate, provide
reports, and ensure proper escalation occurs.
? Act as an escalation point for critical recovery decisions.
Provide oversight for the execution of all change activities.
? Approve all operational and emergency changes. Authorize
deviations from standard processes and procedures to mitigate
? Ensure proper reporting and classification of incident and change
tickets. Analyze performance and recovery time as it pertains to
Incident Management. Account for all Service Level Agreements and
Key Performance Indicators associated with service availability,
performance, and response.
? Ensure proper documentation is available in the ticking systems
for compliancy purposes.
? Engage necessary personnel to address chronic issues identified
by the Problem Management team.
? Ensure continued progression to problem resolution occurs.
? When required, act as a voting member of the Change Authorization
Board and a member of the Process Review Board working groups.
? Act as the primary interface to the Network Operations Center
customers and maintain a strong communication bridge between
? When required, serve as backup to the Network Operations Center
Manager. Qualifications: ? 8+ years of experience with
LAN/WAN/BAN/MAN Network required.
? 2+ years of directly managing a team that included human resource
? 2+ years of experience in Network Operations Center Support.
Previous helpdesk experience helpful.
? 2 years of experience in IT management, project management
experience a plus.
? Previous military experience desirable. Navy / Marine Corps, a
? Working knowledge of Microsoft Office, Microsoft Visio, Microsoft
Project, PowerPoint, and Windows 2000. Microsoft Excel experience
? General understanding of Unix, Client-UX, Sun, Solaris, LAN/WAN,
T-1, SNMP, Cisco Works, Tivoli NetView, Cisco Routers/Switches,
ATM/Sonet, and TCP/IP.
? Strong understanding and experience with Trouble Ticketing
Reporting tools, Remedy preferred. Skills: ? Excellent
communications, writing and editing skills needed to transfer
information to individuals both internally and externally.
? Process oriented person that has a positive attitude and is
? Bachelor's degree in business, computer science or related
? Cisco Certification CCNA preferred, CCNP a plus.
? CISSP or CASP Required
Keywords: Artech Information Systems, Norfolk , Network Operations Center Manager with Security Clearance, Executive , Norfolk, Virginia
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