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Network Operations Center Manager with Security Clearance

Company: Artech Information Systems
Location: Norfolk
Posted on: November 11, 2019

Job Description:

Responsibilities: ? Manage day-to-day activity of employees to ensure proper service delivery in the critical business areas of Incident, Change, Service Level, and Problem Management.
? Coach and mentor all subordinates on the execution of processes and procedures.
? Ensure accurate time keeping of employees. Approve timesheets, paid time off, holidays, and over time. Responsible for employees' development, including evaluations, promotions, transfers, hiring, and salary recommendations.
? Work directly with Human Resources to resolve employee personnel issues. Provide oversight of all outage recovery efforts.
? Manage personnel to ensure trouble tickets are accurate, provide reports, and ensure proper escalation occurs.
? Act as an escalation point for critical recovery decisions. Provide oversight for the execution of all change activities.
? Approve all operational and emergency changes. Authorize deviations from standard processes and procedures to mitigate issues.
? Ensure proper reporting and classification of incident and change tickets. Analyze performance and recovery time as it pertains to Incident Management. Account for all Service Level Agreements and Key Performance Indicators associated with service availability, performance, and response.
? Ensure proper documentation is available in the ticking systems for compliancy purposes.
? Engage necessary personnel to address chronic issues identified by the Problem Management team.
? Ensure continued progression to problem resolution occurs.
? When required, act as a voting member of the Change Authorization Board and a member of the Process Review Board working groups.
? Act as the primary interface to the Network Operations Center customers and maintain a strong communication bridge between business partners.
? When required, serve as backup to the Network Operations Center Manager. Qualifications: ? 8+ years of experience with LAN/WAN/BAN/MAN Network required.
? 2+ years of directly managing a team that included human resource related responsibilities..
? 2+ years of experience in Network Operations Center Support. Previous helpdesk experience helpful.
? 2 years of experience in IT management, project management experience a plus.
? Previous military experience desirable. Navy / Marine Corps, a plus.
? Working knowledge of Microsoft Office, Microsoft Visio, Microsoft Project, PowerPoint, and Windows 2000. Microsoft Excel experience required.
? General understanding of Unix, Client-UX, Sun, Solaris, LAN/WAN, T-1, SNMP, Cisco Works, Tivoli NetView, Cisco Routers/Switches, ATM/Sonet, and TCP/IP.
? Strong understanding and experience with Trouble Ticketing Reporting tools, Remedy preferred. Skills: ? Excellent communications, writing and editing skills needed to transfer information to individuals both internally and externally.
? Process oriented person that has a positive attitude and is highly motivated.
? Bachelor's degree in business, computer science or related experience.
? Cisco Certification CCNA preferred, CCNP a plus.
? CISSP or CASP Required

Keywords: Artech Information Systems, Norfolk , Network Operations Center Manager with Security Clearance, Executive , Norfolk, Virginia

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