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Account Manager

Company: BASYS Processing, Inc.
Location: Norfolk
Posted on: August 15, 2019

Job Description:

Account Manager- Relationship Manager

The Account Manager will be responsible for managing a portfolio of banking relationships and referred merchant accounts to deliver profitability and excellent customer service. Responsibilities include directing and managing customer relationships, auditing accounts, advising on financial information, products, pricing, and processing techniques.

We are seeking an individual who is smart, friendly, detail oriented, a quick learner, has a great attitude and enjoys working with people. An ideal candidate enjoys talking with customers on the phone and in person, solving problems and working with computers. Experience working for a bank, software company, or in the credit card payments industry is not required as we are looking professionals with the natural ability to provide top notch customer service to businesses, we can train the right person.

***This will be in Norfolk, VA and the Account Manager will need to have the ability to work from home, as well as visit with clients and customers in the area.***


  • Directs and manages account relationships within an assigned Bank portfolio, using written and verbal communication.

  • Acts as a transaction processing consultant for banks and merchants, providing alternative processing solutions and options while identifying the advantages and disadvantages of the proposed solutions, to minimize associated costs and risks.

  • Applies independent judgment in determining alternate courses of action to best assist banks and merchants.

  • Works with banks and internal departments to ensure a high level of support for the merchant.

  • Manages communications with third-party business partners to ensure a unified account management strategy.

  • Investigates and resolves matters with third-party business partners, banking partners, merchants and internal departments.

  • Identifies, monitors, and mitigates risk issues per bank and card policy guidelines.

  • Works with partners and agents to define and achieve goals for merchant programs

  • Utilizes approved scheduled calls to increase retention efforts within merchant base


    • 3-5 years of account management/ customer service experience working directly with the customers, training, and answering questions, as well as working directly with the outside sales team, vendors, and owners

    • Bachelors Degree or higher; or in lieu of degree have relevant work experience

    • Ability to work remote (from home), as well as visit clients and customers in the Norfolk, VA area.

      Recommended Skills or Special Abilities:

      • Proficient with Microsoft Office (Outlook, Excel and Word)

      • Knowledge of computer software systems including CRMs helpful

      • Ability to analyze and research to resolve issues

      • Ability to interact and communicate with a wide variety of people.

      • Ability to work in a fast-paced environment with varying responsibilities and shifting priorities.

      • Ability to learn quickly

        Basys Processing Inc. is known for providing an exceptional service with a personal touch for its clients, and building professional relationships with the merchants is how the Relationship Managers keep them with our company. Our strength is satisfying our clients' needs on the first call; a goal that allows us to retain 90% of clients that continue to process with us in an industry that typically maintains less than 75% of clients.

        BASYS provides direct credit and debit card processing solutions for businesses across the country. We treat our team, clients, and vendors like people, not numbers. BASYS is proud to maintain a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer oriented business model sets us apart.

        If you are the person that others go to when they need answers and know you will get it done right the first time, you are the person we are looking for!

        Account Manager, Relationship Manager, Client Support Manager, Customer Account Manager, Operations Manager

Keywords: BASYS Processing, Inc., Norfolk , Account Manager, Executive , Norfolk, Virginia

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