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Sales Account Manager

Company: Entertainment Cruises
Location: Norfolk
Posted on: July 12, 2019

Job Description:

SunIRef:Sales:title Sales Account Manager Entertainment Cruises 190 reviews - Norfolk, VA Entertainment Cruises 190 reviews Read what people are saying about working here. Job Summary: Inspired by our commitment to excellence, the Sales teams at our Company* create unforgettable memories for our guests. The successful Account Manager will successfully execute the sales plan for their assigned market segment and sub-segments, maximizing revenue generation from that territory. Essential Functions: Sales Develop comprehensive knowledge of guest and market needs Execute the sales plan using effective sales techniques Lead Generation- Network through current guests, telemarketing, attending trade shows and industry events, requesting referrals Sales Conversion- Successfully convert prospects to clients by conducting telephone sales calls to both new and existing guests, and using effective closing techniques Identifies guest needs and utilize in-depth product knowledge to prepare winning proposals Balances Company and guest needs to create win/win situations Convincingly presents proposals over the phone and in person during site inspections and appointments Successfully upsells existing clients to higher value items Handle objections and resolve guest problems Establish relationship with associations/business organizations (e.g. Chamber of Commerce, Convention & Visitors Bureau) Guest Service Ensure prompt responses to guest inquiries Ensure complete and accurate product details are communicated to the Food & Beverage (F & B) and Operations team to ensure proper product execution Follow up with guest within 24 hours after the cruise to further develop the account and to: Thank guest Discuss other events Obtain cruise feedback Set up next meeting Rebook for next year Get referrals Work with Director of Sales to resolve all guest issues Administrative Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details Maintain organization through time management, setting priorities, and accurate paperwork Work with Sales Associate to collect payments and keeps accounts receivables up to date Additional Responsibilities: Attend applicable meetings as designated or necessary Other duties as assigned by the Director of Sales Accountabilities: The successful Account Manager will attain personal selling goals, will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by sales achievement, management evaluation, and feedback from peers on the city's team. Job Specifications / qualifications: Bachelor's Degree in a discipline related to the work of the position preferred OR Associates Degree with 1-2 years additional sales experience Minimum of two (2) years' total sales experience consisting of at least one (1) year outbound telephone sales experience Hospitality experience preferred Strong written and verbal communication skills Analytical skills required in order to identify and exploit selling opportunities Proficient computer skills, including Microsoft Office, CRM and reservation software For purposes of this job description only, references to the 'Company' are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc. Experience Required 1 - 2 years: Minimum of two (2) years' total sales experience consisting of at least one (1) year outbound telephone sales experience Education Preferred Associates or better Entertainment Cruises - 1 hour ago - original job report job On Company Site

Keywords: Entertainment Cruises, Norfolk , Sales Account Manager, Executive , Norfolk, Virginia

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