Branch Manager
Company: ATLANTIC LIFT SYSTEMS INC
Location: Norfolk
Posted on: October 30, 2024
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Job Description:
The Branch Manager is responsible for the overall direction,
success, and profitability of the branch. This includes overseeing
daily operations, managing a team, ensuring customer satisfaction,
and driving revenue growth through efficient fleet management,
safety protocols, and sales support. The Branch Manager plays a
critical role in maintaining relationships with customers,
contractors, and vendors, while ensuring compliance with safety,
financial, and operational standards. The role requires strong
organizational and leadership skills, the ability to quickly adapt
to ever-changing priorities, and a sense of urgency to ensure
operational efficiency and customer satisfaction. It demands an
individual capable of juggling multiple responsibilities while
fostering a productive and safe work culture for both employees and
customers.The job requires a well-rounded approach to managing
branch operations, focusing on key areas such as operational
management, safety, financial performance, customer relations, team
leadership, fleet maintenance, sales, and reporting. The
responsibilities encompass overseeing daily activities, ensuring
compliance with safety standards, driving financial goals, and
maintaining high-quality customer service. The role also involves
leading a team, managing equipment, and participating in sales
efforts to grow the business. These responsibilities are further
detailed below, highlighting the specific duties and expectations
for each key area.1. Operational Management:Oversee day-to-day
branch operations including rental equipment dispatch, service, and
maintenance.Coordinate logistics with management team for equipment
delivery and pick-up to meet customer needs efficiently. The Rental
and Logistic Manager reports directly to the Branch Manager.Manage
inventory levels, ensuring adequate availability of equipment and
parts.Ensure the branch meets all safety, health, and environmental
policies.2. Safety and Compliance:Participate in the company safety
committee to ensure strict adherence to safety protocols.Conduct
regular safety inspections and provide staff safety
training.Maintain low injury rates and ensure compliance with OSHA
and company regulations.3. Financial and Performance
Management:Develop and implement strategies to meet or exceed
branch financial targets.Manage the Profit and Loss (P&L)
statement, budgeting, expenses, and equipment utilization
metrics.Prepare and present monthly reports on branch performance,
trends, and forecasts to senior leadership.4. Customer
Relations:Ensure excellent customer service by addressing issues
promptly, maintaining accurate equipment availability, and
resolving disputes.Build and maintain strong relationships with
clients, contractors, and vendors.Engage with customers regularly
through sales calls, on-site visits, and attendance at industry
events and networking functions.5. Team Leadership and Employee
Development:Lead, coach, and develop a team including managers,
service personnel, transportation drivers, and administrative
employees.Conduct quarterly performance reviews, make
recommendations for promotions or terminations, and handle
recruitment and payroll through the Paylocity system.Foster a
positive work environment that promotes teamwork, accountability,
and professional growth.Ensure proper staffing levels for all
front-of-house positions, including service technicians, parts
associates, rental counter, and transportation/delivery drivers.6.
Fleet and Maintenance Management:Ensure all rental equipment is
well-maintained and serviced regularly, working closely with the
service department. Service Manager is a key direct report of the
Branch Manager.Oversee inventory management, parts ordering, and
disposal of outdated or non-performing fleet assets.Ensure
cleanliness, organization, and appearance of the branch, yard, and
equipment delivered to customers.7. Sales and Marketing:Collaborate
with the Vice President of Sales and Operations as well as the
sales team to support strategies to grow market share and generate
new business.Represent the company at industry events, trade shows,
and client meetings. Attend industry-related events (ABC, AGC,
VSRA, VMA, etc.) and network to enhance the company's visibility
and reach.8. Reporting and Leadership:Participate in monthly and
quarterly leadership meetings, providing updates on branch
performance to the Director of Operations and Sales and Operations
Vice President.Monitor and report on equipment utilization rates,
financial performance, and ERP/CRM system compliance.
Qualifications:Bachelor's degree in Business, Construction
Management, or a related field (preferred) or equivalent job
experience.Minimum of 3-5 years of experience in branch management
or a similar role, preferably in the rental equipment or
construction industry.Proven ability to manage teams, financials,
and P&L statements.Excellent leadership, customer service, and
communication skills.Strong knowledge of construction equipment,
tools, and industry safety standards.Proficient with inventory
management software, ERP systems, and Microsoft Office
Suite.Physical Requirements:Ability to lift up to 50 lbs.Must be
able to work in an outdoor environment, including exposure to
various weather conditions.PIb86818682202-25660-35859710
Keywords: ATLANTIC LIFT SYSTEMS INC, Norfolk , Branch Manager, Executive , Norfolk, Virginia
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