Company: Atrium Hospitality
Posted on: February 10, 2024
As the Housekeeping Manager for our newly renovated, prestigious
466 guest room hotel in Norfolk, your role is crucial in
maintaining the highest standards of cleanliness, guest
satisfaction, and operational efficiency.
The Housekeeping Manager will be tasked with the following duties,
responsibilities, and assignments:
- Lead the Housekeeping Associates to enable the team to provide
a best-in-class guest experience.
- Engage with guests, provide friendly service, meet operational
standards, and resolve guest concerns;
- Manage the financial performance of the department by
effectively scheduling Associates, submitting accurate payroll
records, and controlling expenses for supplies and equipment;
- Manage the department by ensuring Associates understand
employment practices, follow interview guidelines, recommend
employment decisions and corrective action. Inspect staff work and
give guidance to correct deficiencies.
- Support performance management and implement discipline when
- Educate and Train Associates regarding brand standards and
Atrium's Cleanliness Assured
- Maintain an accurate record of lost and found items;
- Practice hotel emergency procedures to include fire, life, and
- Follow company security policies and procedures, to include
reporting accidents, injuries, and unsafe work conditions;
- Perform or assist with cleaning duties as necessary;
- Support other departments as needed based on business demands;
Any and all other work as required to complete the primary purpose
of the position.
Required Prior Experience:
Oversight of a housekeeping team in hospitality, healthcare,
facilities, or similar environment.
Preferred Prior Experience:
3+ years of experience in hotel Housekeeping Management
High School Diploma or Equivalent
Basic computer knowledge to include the Microsoft Suite
Able to lift a minimum of 50lbs occasionally.
Able to stand or walk for the duration of the scheduled shift
Flexible working days, early mornings, evenings, nights, weekends,
holidays, and special events as needed.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of
internal and external customers; gets first-hand customer
information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective
relationships with customers and gains their trust and respect.
(21) Managing Diversity
Manages all kinds of classes of people equitably; deals effectively
with all races, nationalities, cultures, disabilities, ages and
both sexes; hires variety and diversity without regard to class;
supports equal and fair treatment and opportunity for all.
Deals with problem direct reports firmly and in a timely manner;
doesn't allow problems to fester; regularly reviews performance and
holds timely discussions; can make negative decisions when all
other efforts fail; deals effectively with troublemakers.
When you're an Atrium Associate, you're a part of a crucial
workforce providing the ultimate 'Home Away From Home' for our
guests. We know that it takes a lot of time and effort to provide
these exceptional experiences, so we reward your efforts with a
competitive compensation plan and other benefits and perks that
allow you to offer your best to our guests. These benefits
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to
through Internship programs, training and development and over 80
hotels that offer incredible opportunities for career driven
Actual compensation packages are based on a wide array of factors
unique to each candidate, including but not limited to skill set,
years & depth of experience, certifications and specific office
location. This may differ in other locations due to cost of labor
Atrium Hospitality provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a
todos los empleados y aplicantes de empleo y prohbe la
discriminacin y el acoso de cualquier tipo sin distincin de raza,
color, religin, edad, sexo, origen nacional, estado de
discapacidad, gentica, estado de veterano protegido, orientacin
sexual, gnero de identidad o expresin, o cualquier otra
caracterstica protegida por las leyes federales, estatales o
locales. Esta poltica se aplica a todos los trminos y condiciones
de empleo, incluido el reclutamiento, la contratacin, la colocacin,
la promocin, la terminacin, el despido, el retiro, la
transferencia, las licencias, la compensacin y la capacitacin.
Notice of candidate Privacy Rights:
Keywords: Atrium Hospitality, Norfolk , Housekeeping Manager, Executive , Norfolk, Virginia
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