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Housekeeping Manager

Company: Atrium Hospitality
Location: Norfolk
Posted on: February 10, 2024

Job Description:

Hotel:
Norfolk Sheraton

Housekeeping Manager

Full time

As the Housekeeping Manager for our newly renovated, prestigious 466 guest room hotel in Norfolk, your role is crucial in maintaining the highest standards of cleanliness, guest satisfaction, and operational efficiency.

Work Performed:

The Housekeeping Manager will be tasked with the following duties, responsibilities, and assignments:

  • Lead the Housekeeping Associates to enable the team to provide a best-in-class guest experience.
  • Engage with guests, provide friendly service, meet operational standards, and resolve guest concerns;
  • Manage the financial performance of the department by effectively scheduling Associates, submitting accurate payroll records, and controlling expenses for supplies and equipment;
  • Manage the department by ensuring Associates understand employment practices, follow interview guidelines, recommend employment decisions and corrective action. Inspect staff work and give guidance to correct deficiencies.
  • Support performance management and implement discipline when necessary.
  • Educate and Train Associates regarding brand standards and Atrium's Cleanliness Assured
  • Maintain an accurate record of lost and found items;
  • Practice hotel emergency procedures to include fire, life, and safety;
  • Follow company security policies and procedures, to include reporting accidents, injuries, and unsafe work conditions;
  • Perform or assist with cleaning duties as necessary;
  • Support other departments as needed based on business demands; and

    Any and all other work as required to complete the primary purpose of the position.

    Qualifications:

    Required Prior Experience:

    Oversight of a housekeeping team in hospitality, healthcare, facilities, or similar environment.

    Preferred Prior Experience:

    3+ years of experience in hotel Housekeeping Management

    Required Education:

    High School Diploma or Equivalent

    Required Technology:

    Basic computer knowledge to include the Microsoft Suite

    Physical:

    Able to lift a minimum of 50lbs occasionally.

    Able to stand or walk for the duration of the scheduled shift

    Other:

    Flexible working days, early mornings, evenings, nights, weekends, holidays, and special events as needed.

    Bi-lingual Preferred

    Competencies:

    (15) Customer Focus

    Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

    (21) Managing Diversity

    Manages all kinds of classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

    (13) Courage

    Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

    When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
    • Daily Pay
    • Significant Travel Discounts on Marriott and/or Hilton properties
    • 401k Plans
    • Medical Insurance
    • Other property specific benefits

      Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

      Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

      Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

      Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohbe la discriminacin y el acoso de cualquier tipo sin distincin de raza, color, religin, edad, sexo, origen nacional, estado de discapacidad, gentica, estado de veterano protegido, orientacin sexual, gnero de identidad o expresin, o cualquier otra caracterstica protegida por las leyes federales, estatales o locales. Esta poltica se aplica a todos los trminos y condiciones de empleo, incluido el reclutamiento, la contratacin, la colocacin, la promocin, la terminacin, el despido, el retiro, la transferencia, las licencias, la compensacin y la capacitacin.

      Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/

Keywords: Atrium Hospitality, Norfolk , Housekeeping Manager, Executive , Norfolk, Virginia

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