Full Time Assistant Manager

Company: AAAA SELF STORAGE MANAGEMENT GROUP LLC
Location: Norfolk
Posted on: March 10, 2023

Job Description:

Job Type

Full-time

Description

Job Title: Assistant Manager

Location: Norfolk, VA

FLSA Status: Full Time, Non-Exempt

Compensation: $16 hourly plus bonus potential

Job purpose

The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renting self storage and selling related merchandise (boxes, locks, etc.) and ancillary company services
• Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
• Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits
• Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
• Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff
• Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
• Implement, follow and enforce compliance of company policy and procedures Requirements
  
  Skills and Qualifications
  • 3+ years Retail experience preferred
  • Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
  • Must be able to work with minimal supervision, and also in a team environment
  • Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance
  • Must have valid drivers license, clean DMV record and maintain valid auto insurance
  • Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities
  • Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work
  • Ability to problem solve, analyze information and demonstrate professionalism
  • Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily
  • Presents a professional, positive image that reflects well on the organization Working conditions
    • This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
    • The worker is subject to both environmental conditions: Activities occur inside and outside Physical requirements
      • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading
      • Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
      • Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions
      • May be exposed to hazardous materials found in a home or general office environment
      • Use of household cleaning products and disinfectants may be required Direct reports
        • This position does not have any supervisory responsibilities
          
          Salary Description
          
          $16.00 hourly

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