Assistant Executive Director

Company: Fort Norfolk Retirement Community Inc
Location: Norfolk
Posted on: January 27, 2023

Job Description:

Description:Harbor's Edge is a premier resort-style and not-for-profit Continuing Care Retirement Community (CCRC) located on the harbor in Norfolk, Virginia. Harbor's Edge completed a $225 million expansion earlier this year () called the River Tower that includes an additional 24-story tower, doubling the square footage, adding 147 residential living units and 20 assisted living units. Harbor's Edge has 300 residential units in two Towers in addition to a small Skilled Nursing unit and 80 Assisted Living/Memory Care units. The Community employs approximately 300 employees, and current annual revenues are approximately $30 Million. The Assistant Executive Director's (AED) primary focus will be on expanding the impact of the Harbor's Edge brand, ensuring our position as the luxury CCRC of choice on the east coast and maintaining a deep sense of pride in the superior levels of resident satisfaction our outstanding team is known for. Her/His focus will also be on operational excellence while achieving compliance, continuous improvement, occupancy, budgetary and stretch goals. ensuring that Harbor's Edge is an employer of choice in the greater Tidewater area. The ideal candidate will have at least 10 years of progressively responsible leadership experience, preferably within a CCRC or other life plan care environment. A minimum of a bachelor's degree is required, with an advanced degree preferred. Previous experience as an Executive Director, Assistant Executive Director, CFO, COO, or other senior-level executive, preferably with deep finance and/or marketing acumen is also preferred. This single-site Community offers a very attractive compensation package.The selected finalist is a skilled and articulate oral and written communicator who presents a positive professional presence and sets a high bar for inspirational, inclusive, and approachable leadership. S/he is strongly committed to the best standard of care, the growth and development of all employees, and ensuring an organization-wide focus on excellence and caring. Responsibilities

• Provides strategic input and leadership on decision making issues affecting the organization and advises on long range planning, introduction of new programs, and regulatory interaction
• Oversees management of the Health Services Departments to include Skilled Nursing, Assisted Living/Memory Support, and the Clinic; monitors occupancy, revenue, and expenses in all areas; oversees Marketing efforts; and maintains the highest levels of resident care and satisfaction
• Oversees management of the Operating Support Departments to include Plant Maintenance/Security, Housekeeping/Laundry, and Resident Services and Activities; maintains focus on health and safety of residents as the Community's first priority; takes steps to ensure protection of facility assets/property; monitors revenue and expenses in all areas; and maintains the highest levels of resident satisfaction
• Oversees management of the Dining Services and Catering Department to include multiple dining venues and dietary support to the healthcare operations; maintains focus on health and safety of residents as the Community's first priority; ensures compliance with regulatory and resident care guidelines; monitor revenue and expenses in all areas; and maintains the highest levels of resident satisfaction
• Serves as primary contact for and proactively maintains relationship with state and local regulatory agencies responsible for CCRC communities
• Oversees an ongoing Quality Assurance and Compliance program and provides appropriate plans of action to correct any identified deficiencies
• Provides timely and accurate analyses and reports to Chief Executive Officer, other members of management, and Board
• Participates in development of capital budget, capital reserve study, and preventative maintenance plan and monitors departmental budgets and staffing plansRequirements:Qualifications
  • Bachelor's degree required; Masters of Health Administration or Business Administration preferred
  • Licensed Long-Term Care Administrator or a medical background (e.g., Registered Nurse) preferred; in the absence of an Administrator's license, the candidate must have in-depth knowledge/experience similar to that of an Assistant Executive Director in a CCRC
  • At least 15 years of progressively responsible management experience in the long-term care / senior living industry
  • Highly developed written and verbal communication, analytical, supervisory/management, and presentation skills
  • Able to operate effectively under pressure of deadlines and other stressors
  • Able to supervise a diverse skill set and oversee both highly regulated and resident services (hospitality) areas
  • Able to interact with Residents and Families in life and death situations with compassion
  • Knowledge of laws, regulations, guidelines, and medical/nursing practices and procedures pertaining to long-term care
  • An understanding of Medicare and resident billing/insurance requirements
  • Ability to plan, organize, develop, implement, interpret, and manage programs, goals, objectives, policies, procedures, and resources necessary to provide quality of carePI201775700

Keywords: Fort Norfolk Retirement Community Inc, Norfolk , Assistant Executive Director, Executive , Norfolk, Virginia