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Senior Sales Manager - Hilton Norfolk The Main

Company: Goldkey
Location: Norfolk
Posted on: November 26, 2022

Job Description:

Come be a part of The Main, Downtown Norfolks upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests expectations. We are always looking for the best talent to join our team.

  • Basic Purpose: Develop, implement, execute, and manage an in depth strategy to include segment analysis, competitive environment, target accounts, and measurements for success. Maintains sales file for each client and reports weekly/monthly on bookings and call activity. Work closely with the Revenue Manager obtaining rate and stay approvals prior to transacting sales contracts with client.
  • A Senior Sales Manager serves as the hotel representative to prospective clients and customers who need to rent rooms, meeting space, food and beverage service.
  • Organizational Scope: Working independently is a key characteristic; the expectation is that following the PHR Sales Operating Plan and providing departmental leadership will be equally important.Planning -
    • Develop effective sales plans and actions (roadmap for success)
    • Conduct environmental scan of the overall market; competitors strengths and weaknesses, economic trends, supply and demand, and knows how to sell against these conditions
    • Utilize all resources and information for account knowledge and penetration
    • Apply & execute strategies discussed in daily Business Review meetings and weekly Revenue meetingsSales Execution -
      • Demonstrate proactive solicitation and account saturation
      • Responds to incoming group inquires within 24 hours
      • Work collaboratively with off-property sales channels (Chamber of Commerce, Visit Norfolk, etc.) to ensure sales efforts are coordinated, complementary and not duplicative.
      • Apply rate and restriction approvals from DOS prior to extending group sales agreement to client
      • Apply negotiating skills and creative selling techniques to successfully negotiate contracts
      • Responsible for closing on proposalsReporting -
        • Process all group sales contracts and ensure booking details are thoroughly communicated with Reservations and Operations on time
        • Adhere to lead log follow up and client call trace systems
        • Produce monthly sales activity reports on timeRelationships -
          • Develop relationships within the assigned market to strengthen and expand customer base for group opportunities. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
          • Incorporate brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
          • Produce excellent customer service by understanding client needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brands.
          • Develop relationships with key internal stakeholdersTypeQualificationExperienceCandidate must have a minimum 3 4 years of Association sales experience as a Group Sales Manager in an upscale full-service hotelSkillDemonstrated knowledge of the sales process (prospecting, data gathering, proposal writing, negotiating, close, follow-up) Effective written and verbal communication skills Proficient computer skills (Delphi, Outlook, Word, Excel, Adobe) Strong multi-tasking and organizational skills Capable of working independently; self-motivated but recognizes team Works inclusively to solve challengesID: 2022-4214 External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC External Company URL: Street: 100 E Main St

Keywords: Goldkey, Norfolk , Senior Sales Manager - Hilton Norfolk The Main, Executive , Norfolk, Virginia

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