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Practice Manager II

Company: EVMS
Location: Norfolk
Posted on: November 22, 2022

Job Description:

Responsible for the planning, organization, direction and coordination of EVMS Ophthalmology clinical practice operations within the EVMS Sentara Lions Sight Center. Responsibilities include monitoring daily practice support functions, customer service for departmental and sight center issues, and acting as a liaison between community faculty, EVMS and Sentara staff and the chairman. - Works with the Chair and the Residency Program Director in financial and strategic planning, business development initiatives as well as oversees the department's billing and collection operation encompassing medical coding, charge submission, review of denials, bad debt, accounts receivable follow up, reimbursement management, staff and provider education.

  • Manage the daily practice operation of the Department's primary clinical location at the EVMS Sentara Lions Sight Center. Coordinate and schedule community faculty support staff to ensure that operations are efficient and conform to EVMS Medical Group Quality Standards and Sentara Healthcare policies, regulations and standards of care, as well as all applicable federal, state and local laws and regulations.
  • Directly supervise the day to day functioning of the Residency Coordinator, and facilitate activities between the Coordinator and the Chairman. Foster collaboration between EVMS providers and Sentara staff.
  • Completes all HR functions for Sentara staff members (12-15), including hiring, department orientation, training, maintenance of employee files, and all disciplinary actions. Conducts annual performance evaluations for all Sentara staff members. Ensures Tech competencies are reviewed annually and are compliant with national standards.
  • Oversee the annual recruitment process for residents; monitors the eye clinic schedules of the faculty, created by the Residency Coordinator, to ensure accuracy and adequate supervision of resident clinical staff.
  • Maintain a patient-centered clinical practice environment conducive to staff and providers individuality and creativity as well as responsibility. Provides feedback opportunity for patients, staff, and faculty. -
  • Provides staff (EVMS, EVMS Medical Group, Sentara, Community Faculty and clinical Residents) with clear expectations of their responsibilities and encourages their participation in problem solving. Conducts annual performance evaluations for all faculty, and reports results to the Chair.
  • Provides overall supervision of staff and oversight of all aspects of operations including customer service, budget, risk management, billing and compliance with organizational and clinical care policies, regulations and standards of care. Conduct research and best practice analysis related to operational activitiesEnsure preparation of agendas, reports, memos, letters and other written communication on behalf of the Chairman; schedules, organizes, attends and takes minutes at department meetings.
    • Develops, maintains, and monitors the annual EVMS Medical Group and EVMS budget with oversight from the Chair. Reviews and analyzes the revenue, expense and collection trends for the practice on a monthly basis and reports findings to Chair.
    • Monitors clinical productivity; tracks monthly statistics and prepares reports for EVMS Medical Group and the department.
    • Participates in the EVMS Medical Group Practice Management Committee and Strategic Management Committee, and other committee as requested to develop plans and procedures for improvement of patient care and practice support operations. -
    • Develop and implement a work flow to ensure adherence to EVMS Medical Group Service Rounding initiative; reporting actionable items to Chairman and EVMS Medical Group. Monitor work flow involving integration between Sentara and EVMS/EVMS Medical Group within the Sight Center. -
    • Coordination of development efforts for the department, including preparation of financial reports for donors and newsletters for the faculty and alumni; management of special projects as directed by the Chair.
    • Maintain the calendar and scheduling for the Department Chair; accurately record and submit all Medical Director Activities performed by the Chair on a monthly basis.
    • Maintain accurate faculty files, appointments and promotions, and act as a liaison between the Faculty Affairs office and the Department.
    • Function as the department's expert and go to person for all coding, compliance and billing processes information, and education
      Ensure billing operations compliance with EVMS Medical group, Federal, State, and payer regulations, guidelines, and requirementsRemain up to date with carrier rule changes; educating and distributing the information to staff and providers.
      • Performs other duties as assignedBachelor's degree in business or healthcare management. - Three (3) years of progressively more responsible positions in group practice management required. Operations experience in an academic practice plan or large multi-specialty group practice is preferred. -A Master's degree in business, healthcare management, finance, public health, or related field is preferred. US-VA-Norfolk

Keywords: EVMS, Norfolk , Practice Manager II, Executive , Norfolk, Virginia

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