General Manager

Company: Applebee's
Location: Norfolk
Posted on: November 21, 2022

Job Description:

POSITION SUMMARY: This position is under the direct supervision of the Area Director of Operation or Executive General Manager and provides restaurant leadership in accordance with established company standards.ESSENTIAL DUTIES AND TASKS:

• Manages Restaurant Environment
  • Ensures prompt, friendly service according to company guidelines
  • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
  • Ensures the immediate response and correction of all verbal, email, and social media guest complaints
  • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
  • Teaches and enforces alcohol awareness and builds a positive relationship with local authorities by seeking their assistance in alcohol related issues
  • Maintains adequate inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards
  • Effectively oversees/schedules associates to meet sales demands
  • Maintains effective safety and security programs according to company policy and government standards
  • Promotes and manages restaurant organization, cleanliness and sanitation
  • Manages community marketing, bringing the neighborhood back to the "Applebee's Neighborhood Grill & Bar"
    • Actively participates in the community to increase sales and enhance the awareness of PFDG
    • Implements and executes all incentive contests and educates associates on promotions and new menu offerings
    • Manages Assistant Manager, Associate Manager(s), Team Lead(s) and Team Member performance
    • Maintains Team Member and administrative functions as related to a manager role
      • Effectively manages Front of the House and Back of House operations
      • Responsible for all opening and closing procedures of the restaurant
      • Manages standards and commitment to quality
      • Responsible for the managing of all daily and weekly reports
      • Fosters teamwork by building effective teams committed to restaurant and organizational goals
      • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
      • Development of Assistant General Manager, Associate Manager(s), Team Lead(s), and Team Members for growth within the company
      • Performs other related duties as required and assignedEQUIPMENT/ COMPUTER SKILLS:
        • Computers
        • Phones
        • Scanners
        • Photocopiers
        • filing cabinets
        • fax machines
        • Microsoft Suite
        • Applebee's systems and software SUPERVISORY RESPONSIBILITY: Back of House and Front of House Associate Managers, Assistant Managers, Team Leads and Team MembersMINIMUM QUALIFICATIONS:
          • Bachelor's Degree in Business or equivalent education and/or experience;
          • Three to five (3-5) years of guest service experience;
          • Three to five year of prior management experience, preferably in a casual dining setting
          • Demonstrated ability to grow sales and manage a Profit & Loss Statement
          • Positive attitude and the ability to handle highly difficult guest interactions;
          • 21+ years old
          • ServSafe Alcohol and Food Certification a plus
          • Reading, writing, basic math and verbal communication skills in English is required
          • Bi-lingual experience a plus
          • Reliable transportation and Government Issued Driver's license required
          • Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
          • Ability to pass company background check
          • Passion for the industryKEY COMPENTENCIES:
            • Passion for Hospitality
            • Highly Trusting
            • Organized
            • Detail oriented
            • Demonstrates care and concern
            • Developer of others
            • Goal OrientatedPHYSICAL DEMANDS:
              • Mobility required during the entire shift
              • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
              • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
              • Must be able to speak clearly and listen attentively to guests and other employeesTravel: Estimated amount of travel is negligibleWORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Applebee's, Norfolk , General Manager, Executive , Norfolk, Virginia