Client Success Manager
Posted on: September 24, 2022
Kantar's Profiles Division is looking for a Market Research Client
Success Manager who will be responsible for managing and overseeing
the end-to-end execution of online research projects while
cultivating strong relationships with internal clients and
cross-functional internal resources. This individual will be
responsible for managing multiple projects simultaneously, handling
sample management and data collection processes efficiently and
effectively, and liaising with our Kantar colleagues to deliver
results to the client teams that meet the highest quality
At Kantar, our research data illuminates. It provides clarity,
reveals information and empowers brands and marketers to make sound
decisions. A trusted global partner for digital data collection,
our expertise, sampling methodologies and innovative technologies
provide a deep understanding of consumer opinions and
---Develops an understanding of the company's current product
portfolio with an ability to facilitate and support the delivery of
new and expanded products/services.
---Supports existing account relationships to ensure they remain
healthy, productive, profitable and mutually beneficial, with the
goal of securing repeat business and achieving targeted
---Manage all end-to-end project level details including:
---Coordinates and manages internal data collection activities to
client specifications, on time and on budget.
---Ensures project design meets client needs by providing
consultation to clients concerning online research and sampling
---Communicates with Account Lead and Operations Management to
apprise them of study status and any issues that require additional
---Proactively contacts internal clients by phone and email to
finalize project specifications and to provide consultative updates
throughout the project life cycle.
---Follows quality assurance procedures to ensure quality and
accuracy; identifies and communicates potential problems to
appropriate colleagues to drive a resolution.
---Manages third-party partners and outsourcing vendors to deliver
the highest levels of client satisfaction.
---Bachelor's Degree, preferably in Market Research, Marketing,
Statistics, Economics, Business or a related field.
---Quality-focused with attention to detail and accuracy.
---Able to manage multiple accounts and projects under tight
---Excellent communication skills - specifically how to distill
issues, manage client expectations, act as a trusted advisor and
communicate in a timely manner under pressure.
---Adept at using technological resources including MS Office
including Excel, and an aptitude for using web-based survey tools.
Power BI experience is a plus.
Keywords: Kantar, Norfolk , Client Success Manager, Executive , Norfolk, Virginia
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