Service Delivery Manager
Company: Leidos
Location: Norfolk
Posted on: June 25, 2022
Job Description:
DescriptionJob Description:Leidos currently has an opening on
the SMIT Contract for a Service Delivery Manager-Transport
ServicesThis is an exciting opportunity to use your technical
leadership and management skills to successfully execute the
mission of the Navy's largest IT services program. Under the
Service Management, Integration, and Transport (SMIT) Contract, the
Leidos team will deliver the core backbone of the Navy-Marine Corps
Intranet, including cybersecurity services, network operations,
network engineering, service desk, and data transport.Ultimately,
Leidos will support the Navy in unifying its shore-based networks
and data management to improve capability and service while also
saving significant dollars by focusing efforts under one enterprise
network.This position requires someone with extensive
Operations/Engineering Leadership experience, preferably someone
with a previous Network/Transport technical background and working
knowledge of a large DOD Enterprise Network Environment.Manage a
large virtual technical team, interact directly with and manage the
Customer relationship.What You'll Get to Do (Job duties)
Develop Monthly Status Review and Program Management Report inputs
and other relevant reporting taskers for Transport Operations
- Manage complex IT technology projects and initiatives
- Assume responsibly for the day-to-day management of the
Transport Advance Services Team (AST)
- Manage a portion of the Transport organization and
administratively manage 2-6 direct-report employees
- Focus on managing and supervising a virtual Tier III
Ops-Engineering Team, Regional Leads,
- Provide assistance when required to the Functional Leads and
Engineering Staff for BAN/LAN/WLAN, WAN, COMSEC, Cross Domain
Systems, Piers Connectivity, and Community of Interest (COI)
areas
- Work with the NOC Manager to coordinate day-to-day Transport
Tier III escalations
- Direct network design/engineering and integration, test and
evaluation activities
- Direct Network Engineering activities with expert-level
knowledge, precision, and skill, but listens attentively to the
team, values opinions and considers other perspectives.
- Service as the Operational Transport Liaison to the Leidos
Engineering and Architecture Teams
- Serve as the Leidos Operational Transport Liaison to Navy
Network Warfare Command N3 and N6 organization,
- Manage the NMCI transport configuration baselines and address
any deviations
- Drive automation and best practice/technical insertion
opportunities into production operations
- Development/update of SOPs/TTPs
- Identification and coordination of activities to:
- Participates in or delegates Problem Management activities to
conduct root cause analysis and make recommendations on corrective
actions.
- Coordinates network upgrades and maintenance activities with
the NMCI Operations Manager, NOC Lead, Release Management team and
other key stakeholders.
- Work directly with the NOC Operations Manager and NOC Lead for
Tier III Operations Support activities, such as Service Response
and Restoral; provides leadership to Service Restoration Teams
(SRTs).
- Participate in or direct Service Management Integration
Activities (SIAs)
- Test upgrades, patches, feature enhancements and changes for
technical assurance prior to deployment and execution.
- Perform network analyses to identify and correct deficiencies,
improving End-User experience.You'll Bring These Qualifications
(Requirements)
- BA/BS or equivalent experience and 12-15 years of prior
relevant experience or Master's with 10-13 years of prior relevant
experience
- Experience in managing complex Information Technology
projects
- Prior leadership responsibilities in large-matrixed
organizations
- DOD Secret Security Clearance w/ability to upgrade to and
maintain a TS Security Clearance
- Excellent written and oral communication skills
- Experienced and adept at developing and maintaining technical
documents, analyses, and reports
- Experienced with preparing and presenting briefings to senior
customer management, customer stakeholders, and company
management
- Working knowledge of the ITIL framework and best practices
- Working knowledge of defense-in-depth principles, network/HW/SW
security architecture, network topology, IT device integrity, and
common security elements
- Minimum IAT II Certification: IAT II qualified in accordance
with DoD 8570.1 m, i.e. CompTIA Security+ CE, Cisco Certified
Network Associate (CCNA) Security
-
- Ability to travel 25% including some OCONUS travel.These
Qualifications Would be Nice to Have:
- Master's degree from an accredited college or university in IT
Management, Engineering, or related field
- Management experience in a NET/SEC DevOps environment
- 15+ years of extensive Operations and/or Engineering Management
experience within DoD network communications customer facing
environment
- PMI Project Management Professional (PMP) Certification
- ITIL certification/training preferably including Service
Strategy and Service Design (ITIL v4 Preferred)
- Agile certifications or operational experience in an Agile
environmentPay Range:Pay Range $101,400.00 - $156,000.00 -
$210,600.00The Leidos pay range for this job level is a general
guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but
are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Norfolk , Service Delivery Manager, Executive , Norfolk, Virginia
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